The Westin Maui Resort and Spa, Lahaina, Staff

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Rank

8th

Out of 91

The Westin Maui Resort and Spa	Average Price: $376 Check Rates

Hotel Class:

2365 Kaanapali ParkWay

Lahaina, 96761 View map

4-Star Hotel Rank: 4 of 12
Average review rating: 4.04

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (104) , MyTravelGuide (279) , TripAdvisor (1727) , YahooTravel (108)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (79) balcony (173) bar (253) bathroom (213) beach (1609) bed (274) breakfast (450) cabana (90) charge (136) check in (197) check out (64) complimentary (52) concierge (196) cost (121) deal (121) dinner (196) fee (264) food (678) front desk (287) gym (83) hot tub (61) hotel (2416) housekeeping (98) lobby (319) location (681) lunch (118) manager (111) massage (100) money (165) ocean (836) parking (469) pool (2049) price (269) rate (102) recommend (310) restaurant (739) room (3043) room service (69) service (692) shower (161) shuttle (175) spa (333) staff (809) suite (113) towel (216) valet (198) valet parking (50) value (62) view (1032) walk (334)

Staff

Appears in 809 comments.

88% wrote positive comments about staff

The following words were used in comments with Staff:
beauty (51) clean (41) concierge (36) desk (66) friendly (226) good (44) great (131) helpful (162) hotel (143) location (45) most (33) nice (65)

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1. From the time we arrived, the front desk staff was friendly and helpful.

"Pricey, but worth it... " Read full review on TripAdvisor 5/18/2012 Vote

2. Our last and best interaction with the hotel staff was when we requested help in getting our bags downstairs for check-out.

"Pricey, but worth it... " Read full review on TripAdvisor 5/18/2012 Vote

3. All of the staff were quite cordial and they created a friendly and welcoming atmosphere.

"Pricey, but worth it... " Read full review on TripAdvisor 5/18/2012 Vote

4. Having said that, it appears the staff thinks the beautiful grounds and amenities speak for themselves and do not need to provide any customer service whatsoever.

"Beautiful grounds, crappy hotel and staff " Read full review on TripAdvisor 5/10/2012 Vote

5. The staff is terrific.

"Gigi did a great job for us! " Read full review on TripAdvisor 5/10/2012 Vote

6. Front desk crew also wonderful,all your staff is wonderful.

"Gigi did a great job for us! " Read full review on TripAdvisor 5/10/2012 Vote

7. where before it had been a gorgeous lobby with polished marble floors and uber-professional staff, it now was, well.

"Left the Hyatt to arrive happily at the Westin! " Read full review on TripAdvisor 5/8/2012 Vote

8. thankfully, we called expedia and got the hell out of there immediately, booking into the westin which was GREAT!great pools, great gym (free) great music at night, great rooms, great staff, great coffee bar, good bars near the pools, great water slide -- better ocean access/beach than at the hyatt.

"Left the Hyatt to arrive happily at the Westin! " Read full review on TripAdvisor 5/8/2012 Vote

9. I would stay there again because of the location, pool, food, and friendly staff.

"Westin Stay " Read full review on TripAdvisor 5/5/2012 Vote

10. friendly staff, lots of activities, beautiful swimming pools and good food.

"relaxing... " Read full review on TripAdvisor 5/4/2012 Vote