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OpinionWell
Rank
8th
Out of 91

The Westin Maui Resort and Spa

Average Price: $376  
 
Hotel Class:
2365 Kaanapali ParkWay
Lahaina, 96761 View map  
4-Star Hotel Rank: 4 of 12
Average review rating: 4.04
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (104) , MyTravelGuide (279) , TripAdvisor (1727) , YahooTravel (108)
SAFE TO BOOK ? (0/5 issues found)
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Manager
Appears in 111 comments. 
57% wrote positive comments about manager
The following words were used in comments with Manager:
complain (6)   complaints (7)   customer (4)   desk (18)   floor (5)   guest (6)   helpful (9)   hotel (17)   liked (6)   management (114)   message (5)   need (6)   nice (5)   problem (5)   rude (5)   service (12)   view (4)    
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1. We also talked to the manager (don't remember his name) who was also so professional and friendly.
"our waitor John " Read full review on TripAdvisor   4/4/2012 Vote      
2. Tropica Restaurant manager Eric and server Lorraine went way beyond the call of duty to make sure that our Valentine's dinner on the beach was perfect and that we were treated like royalty.
"Great Place to Stay! Great Service " Read full review on TripAdvisor   2/24/2012 Vote      
3. We also dined most nights at Tropica, Eric Wardell the new Manager with Ikaika Manaku and their wonderful caring staff.
"It is just like home. " Read full review on TripAdvisor   2/11/2012 Vote      
4. Our waiter, Dave, went above and beyond in his service for us and the restaurant manager, Eric, was superb.
"An incredible vacation get away. " Read full review on TripAdvisor   2/1/2012 Vote      
5. 'But, he said, 'there's my manager, Kevin and if anyone can help - it's him'.
"Rescued by Reception Guys " Read full review on TripAdvisor   11/20/2011 Vote      
6. Kevin cook is a very accommodating and a friendly manager and you must see Jose at the sports bar.
"Great beach great location great staff. " Read full review on TripAdvisor   10/15/2011 Vote      
7. Gigi, the assistant manager helped us with the biggest problem, we had a smoker next door soming on the balcony and every time we went outside the smoke smell entered room.
"Excellent service, solid resort " Read full review on TripAdvisor   8/28/2011 Vote      
8. RIght next to our room was MAJOR Construction, hammering, drilling, walls were coming down, etc. The Hotel Manager was completely non accommodating to me and only offered to move us to a different room (twin Garden view) after my husband called.
"HORRIBLE " Read full review on TripAdvisor   8/13/2011 Vote      
9. And without fail, Gia continues to be the guest services manager with answers and solutions wrapped in poise and professionalism.
"Always a pleasure... " Read full review on TripAdvisor   4/7/2011 Vote      
10. The manager said when its cold outside like this, the heaters can't keep up.
"Used to be our favorite place... " Read full review on TripAdvisor   3/22/2011 Vote      
   
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