The Westin Maui Resort and Spa, Lahaina, Service

OpinionWell's Blog

Home » United States » Hawaii » Lahaina Hotels » The Westin Maui Resort and Spa

OpinionWell
Rank

8th

Out of 91

The Westin Maui Resort and Spa	Average Price: $376 Check Rates

Hotel Class:

2365 Kaanapali ParkWay

Lahaina, 96761 View map

4-Star Hotel Rank: 4 of 12
Average review rating: 4.04

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (104) , MyTravelGuide (279) , TripAdvisor (1727) , YahooTravel (108)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

Search reviews for other problems

Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

All Positive Negative

Keyword Search

amenity (79) balcony (173) bar (253) bathroom (213) beach (1609) bed (274) breakfast (450) cabana (90) charge (136) check in (197) check out (64) complimentary (52) concierge (196) cost (121) deal (121) dinner (196) fee (264) food (678) front desk (287) gym (83) hot tub (61) hotel (2416) housekeeping (98) lobby (319) location (681) lunch (118) manager (111) massage (100) money (165) ocean (836) parking (469) pool (2049) price (269) rate (102) recommend (310) restaurant (739) room (3043) room service (69) service (692) shower (161) shuttle (175) spa (333) staff (809) suite (113) towel (216) valet (198) valet parking (50) value (62) view (1032) walk (334)

Service

Appears in 692 comments.

76% wrote positive comments about service

The following words were used in comments with Service:
best (27) customer (64) desk (30) excellent (47) expectation (27) food (84) friendly (42) good (89) great (136) hotel (101) location (31) nice (43)

Users can vote for helpful comments, which are saved in the Most helpful section.

Sort by:

See all

1. Great customer service.

"Wow!!!! " Read full review on TripAdvisor 5/18/2012 Vote

2. Excellent location and great service.

"Excellent - kids loved it " Read full review on TripAdvisor 5/17/2012 Vote

3. Great Customer service, awesome views, best pool by far and the atomosphere was fantastic.

"Above and Beyond my expectations " Read full review on TripAdvisor 5/15/2012 Vote

4. I wish more people understood great customer service.

"Above and Beyond my expectations " Read full review on TripAdvisor 5/15/2012 Vote

5. The service was great and took a special interest in making sure the kids had fun.

"SPG, Platinum member review " Read full review on TripAdvisor 5/13/2012 Vote

6. Lahaina Grill - great food and great service, but not on a beach.

"Just Okay...because of our view " Read full review on TripAdvisor 5/9/2012 Vote

7. Service was great, and the property is lovely.

"Wonderful stay in Maui " Read full review on TripAdvisor 4/28/2012 Vote

8. We highly recommend this hotel because of the great beach, great food (Ono, Tropica) and good service.

"Great property and excellent service " Read full review on TripAdvisor 4/25/2012 Vote

9. Service was so so, the lobby / pool areas were great.

"Beautiful views, easily accessible. " Read full review on TripAdvisor 4/23/2012 Vote

10. DiningTip:Tropica which is one of Westin's hotels, offers a great 3 course tasting menu, with delicious choices and reasonably priced, great service from waiter Rich.

"Room is old and cramped " Read full review on TripAdvisor 4/22/2012 Vote