The Westin Maui Resort and Spa, Lahaina, Front Desk

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Rank

8th

Out of 91

The Westin Maui Resort and Spa	Average Price: $376 Check Rates

Hotel Class:

2365 Kaanapali ParkWay

Lahaina, 96761 View map

4-Star Hotel Rank: 4 of 12
Average review rating: 4.04

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (104) , MyTravelGuide (279) , TripAdvisor (1727) , YahooTravel (108)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (79) balcony (173) bar (253) bathroom (213) beach (1609) bed (274) breakfast (450) cabana (90) charge (136) check in (197) check out (64) complimentary (52) concierge (196) cost (121) deal (121) dinner (196) fee (264) food (678) front desk (287) gym (83) hot tub (61) hotel (2416) housekeeping (98) lobby (319) location (681) lunch (118) manager (111) massage (100) money (165) ocean (836) parking (469) pool (2049) price (269) rate (102) recommend (310) restaurant (739) room (3043) room service (69) service (692) shower (161) shuttle (175) spa (333) staff (809) suite (113) towel (216) valet (198) valet parking (50) value (62) view (1032) walk (334)

Front desk

Appears in 287 comments.

64% wrote positive comments about front desk

The following words were used in comments with Front desk:
complain (11) desk (293) friendly (17) great (12) helpful (32) hotel (17) housekeeping (10) management (15) need (12) nice (13)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. From the time we arrived, the front desk staff was friendly and helpful.

"Pricey, but worth it... " Read full review on TripAdvisor 5/18/2012 Vote

2. Front desk crew also wonderful,all your staff is wonderful.

"Gigi did a great job for us! " Read full review on TripAdvisor 5/10/2012 Vote

3. After overlooking the rest of the room with a fine toothcomb, I realized it was an mere oversight, the kindness of the front desk staff and the quick response to the issue helped to ease my frustration.

"" Beautiful vacation at the Westin Maui" " Read full review on TripAdvisor 4/14/2012 Vote

4. Our stay was fantastic, namely because Rebecca at the front desk averted a near disaster.

"10th Anniversary " Read full review on TripAdvisor 4/4/2012 Vote

5. It made us felt like home, from the front desk to cleaning staff to hostess to bus person.

"The Best " Read full review on TripAdvisor 4/3/2012 Vote

6. Front desk and the concierge were helpful.

"pretty nice pools " Read full review on TripAdvisor 3/31/2012 Vote

7. Rebecca, the front desk attendant also went out of her way to help us print our boarding passes, when it was time to come back,because we were having some computer difficulties.

"Paradise " Read full review on TripAdvisor 3/27/2012 Vote

8. (when looking to the left we could see the beach) The room smelled of raw sewage, we called the front desk and they sent up a housekeeper to clean the toilet bowl, really?, we ended up buying air fresheners and not spending time in the room.

"Some good things, some not so good. " Read full review on TripAdvisor 3/26/2012 Vote

9. Concierge and front desk was adequate.

"Wonderful Stay at the Westin " Read full review on TripAdvisor 3/19/2012 Vote

10. Staff were great over the resort and were so helpful from front desk right through to the room staff.

"Excellent Hotel for families, but does get crowded " Read full review on TripAdvisor 3/12/2012 Vote