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Rank
8th
Out of 168

Casa Marina Resort Key West

Average Daily Rate: NA  
 
Hotel Class:
1500 Reynolds Street
Key West, 33040 View map  
4-Star Hotel Rank: 3 of 16
Average review rating: 3.64
OpinionWell Value Index: NA
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (105) , MyTravelGuide (6) , TripAdvisor (498) , YahooTravel (57)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Professional
Appears in 25 comments. 
The following words were used in comments with Professional:
beach (3)   desk (3)   excellent (2)   friendly (5)   generous (2)   great (2)   helpful (4)   housekeeping (2)   liked (2)   massage (2)   nice (2)   not (4)   perfect (2)   personable (2)   pool (3)   rental (2)   resort (2)   room (6)   staff (9)   well (3)    
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1. To the hotel’s credit, a problem with our room upon arrival was handled professionally after a slight hesitation to make things right.
"An enjoyable stay " Read full review on Expedia   7/29/2009 Vote      
2. They weren't just very professional and helpful but they would always stop and pass the time with you if that was your want.
"Fabulous Venue! " Read full review on TripAdvisor   2/1/2009 Vote      
3. I was escorting a foreign government official and received the most professional treatment I've ever seen in my career (30 years with the military).
"Casa Marina Resort, Key West - Best service I've seen " Read full review on TripAdvisor   12/26/2008 Vote      
4. His professionalism, customer service and overall personality are a great assett to the company and a delight to those who encounter him.
"Amazing Honeymoon " Read full review on TripAdvisor   11/24/2008 Vote      
5. The staff was friendly and professional.
"A place to be spoiled " Read full review on TripAdvisor   11/7/2008 Vote      
6. The staff is extremely helpful and professional.
"Had a wonderful time " Read full review on TripAdvisor   10/26/2008 Vote      
7. Staff generally very professional and friendly, although non memorable.
"Nice but could try harder " Read full review on TripAdvisor   10/22/2008 Vote      
8. Everyone was incredibly professional and accommodating.
"Memorable Experience... Recommend to Everyone! " Read full review on TripAdvisor   10/19/2008 Vote      
9. The front of house check in team really let the place down for us and need training in how to deal with guests professionally particularly as this resort places itself at the higher end of the market.
"Great ocean views, poor front of house service. " Read full review on TripAdvisor   9/13/2008 Vote      
10. In summary I would say it had the wow factor when you walk into reception, the staff were professional yet friendly and very helpful, our room wasn`t ready but they were able to provide another room, the room was very nicely furnished, the bathroom had a very powerful shower, good food in the pool snack bar although it is a shame there is no restaurant for evening meals, the breakfast is excellent - very fresh both hot and cold options.
"Absolutely amazing stay - loved it " Read full review on TripAdvisor   7/6/2008 Vote      
   
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