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Rank
8th
Out of 168

Casa Marina Resort Key West

Average Daily Rate: NA  
 
Hotel Class:
1500 Reynolds Street
Key West, 33040 View map  
4-Star Hotel Rank: 3 of 16
Average review rating: 3.64
OpinionWell Value Index: NA
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (105) , MyTravelGuide (6) , TripAdvisor (498) , YahooTravel (57)
SAFE TO BOOK ? (1/5 issues found)
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New
Appears in 131 comments. 
The following words were used in comments with New:
bathroom (7)   beach (7)   beauty (9)   bed (13)   clean (11)   construction (10)   good (6)   hotel (20)   liked (8)   luggage (6)   nice (6)   not (12)   ocean (6)   old (7)   pool (10)   renovation (16)   resort (12)   room (68)   suite (7)   view (6)    
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1. Having to return to the hotel from town the following afternoon to move to the new room was an inconvenience, but the manager did move us to a nice suite.
"Great choice in Key West " Read full review on Expedia   9/8/2010 Vote      
2. Here are some questions I would like to address: Why was our luggage taken to a new room? In the hotel industry, you should have been informed of bed bugs, just as the exterminator had informed us in ten minutes that afternoon.
Read full review   5/18/2010 Vote      
3. Again, I’m not one to complain, and every effort was made on our part to follow directions and save what we could, but simply stated, we needed to spend money on new clothing and luggage in order to replace what had been ruined by the bed bug incident at your hotel.
Read full review   5/18/2010 Vote      
4. Also note if everything in the room had to be thrown out due to bug infestation, how could our luggage, which had been in the room for a full 36 hours, not contaminate the new room we were given? By moving us to the new room, the hotel put themselves at risk for yet another room to be “infested” with bed bugs.
Read full review   5/18/2010 Vote      
5. We learned very quickly how eggs spread in taught fabric, and yet our luggage and clothing were moved to a new room for further contamination.
Read full review   5/18/2010 Vote      
6. We now had to spend our remaining vacation time purchasing new luggage as well as new clothing.
Read full review   5/18/2010 Vote      
7. My husband and I were too disgusted to touch anything in the new room, and getting rest at that point was impossible, so we sat upright on a small ottoman and watched television until the manager’s arrival.
Read full review   5/18/2010 Vote      
8. He took our luggage and showed us to the new room, smaller than the first.
Read full review   5/18/2010 Vote      
9. He showed us how to inspect a room for bugs, and proceeded on inspecting our new room, pulling back curtains and taking apart the bed.
Read full review   5/18/2010 Vote      
10. We again took it upon ourselves to see what was going on, and returned to our new room where the maintenance manager was with an exterminator.
Read full review   5/18/2010 Vote      
   
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