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Rank
8th
Out of 168

Casa Marina Resort Key West

Average Daily Rate: NA  
 
Hotel Class:
1500 Reynolds Street
Key West, 33040 View map  
4-Star Hotel Rank: 3 of 16
Average review rating: 3.64
OpinionWell Value Index: NA
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (105) , MyTravelGuide (6) , TripAdvisor (498) , YahooTravel (57)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Cares
Appears in 54 comments. 
The following words were used in comments with Cares:
bar (4)   bathroom (3)   beach (6)   desk (7)   great (3)   helpful (3)   hotel (8)   much (3)   need (5)   not (10)   park (4)   pool (5)   renovation (4)   resort (4)   room (12)   service (5)   small (5)   staff (9)   walking (3)   well (3)    
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1. As a European living in US I grew accustomed to the very American over-the-top, whatever-it-takes-to-make-the-customer-happy attitude, as opposed to the couldn't-care-less, that's-just-the-way-it-is-feel-free-to-leave stance found typically in Europe.
"Great place, poor service " Read full review on Expedia   9/2/2010 Vote      
2. It’s a shame nobody in the hotel cared to learn it as well.
Read full review   5/18/2010 Vote      
3. The hotel did not care that two big adults had to share a small bed and despite our disappointement they did not even offer to pay us the parking as a "bonus".
"Disappointed " Read full review on Expedia   9/1/2009 Vote      
4. Be careful leaving your beverage @ the pool , the help may toss it in the trash and then tell you after OOOPs, I thought you already left.
"garden view could really be a dumpster view " Read full review on Expedia   7/8/2009 Vote      
5. We only had to ask for something once and it was taken care of immediately.
"Absolutely Beautiful and First Rate " Read full review on TripAdvisor   4/9/2009 Vote      
6. The beach staff is there to ensure to take care of any request.
"Ahhhh Paradise ......... " Read full review on TripAdvisor   4/4/2009 Vote      
7. The staff really did seem to care and we have to mention Maria on Front Desk who is just lovely.
"Fabulous Venue! " Read full review on TripAdvisor   2/1/2009 Vote      
8. One day you would have someone pleasant and helpful the next you would have someone who didn't care (and it showed.
"Beautiful location but staff not interested in it's guests " Read full review on Expedia   1/8/2009 Vote      
9. They wanted to take care of us and we do nothing at all.
"Loved the service " Read full review on TripAdvisor   1/7/2009 Vote      
10. I went up to the front desk and they were pretty much clueless and didn't seem to care at all.
"Beautiful Grounds, Not so Good Service " Read full review on TripAdvisor   12/27/2008 Vote      
   
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