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Rank
3rd
Out of 718

Westin Houston

Average Price: $225  
 
Hotel Class:
5060 West Alabama Street
Houston, 77056 View map  
4-Star Hotel Rank: 2 of 30
Average review rating: 3.31
OpinionWell Value Index: 4
Traveler reviews analyzed: Expedia (52) , Travelocity (3) , TripAdvisor (365) , YahooTravel (35)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Responsive
Appears in 15 comments. 
The following words were used in comments with Responsive:
guest (3)   helpful (2)   hotel (5)   management (4)   never (2)   not (3)   renovation (3)   reviews (3)   staff (4)    
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1. Staff at The Westin Oaks was very friendly and seemed responsive to my needs.
"Bedroom nice, Bathroom bad. " Read full review on TripAdvisor   5/15/2012 Vote      
2. Staff was very responsive in every respect and I tried hard to test their mettle.
"Galleria adventure " Read full review on TripAdvisor   12/31/2011 Vote      
3. The staff was responsive and very helpful.
"Great Girl's Getaway Hotel " Read full review on TripAdvisor   11/29/2011 Vote      
4. While the hotel is not responsible for their behavior, they did offer them a group rate.
"Great Location - Below Average Westin " Read full review on TripAdvisor   9/9/2011 Vote      
5. I have never stayed anywhere that placed 4 diffierent holds on my account, especially since one night was prepaid, then act as if it is not their responsibility to remove it.
"Great hotel, but watch the billing " Read full review on TripAdvisor   9/1/2011 Vote      
6. To quote the hotel on a previous review response:'At Westin, we aim to provide our guests with a lavish escape to an upscale and tranquil environment'In my case, I would say they failed.
"Disappointed " Read full review on TripAdvisor   4/8/2011 Vote      
7. She sent two emails trying to find out what charges were we to expect and we never got a response.
"Very Unprofessional and Unorganized " Read full review on TripAdvisor   3/4/2011 Vote      
8. I see a manager's response on this review page so if you're reading it, beg Corporate to spend some money painting and getting better pillows, bedspreads to liven up this place.
"Is This The Ugly Stepsister Of The Westin Hotel Chain? " Read full review on TripAdvisor   2/12/2011 Vote      
9. Guess what their response was: 'mam what would you like me to do about that' whatever just don't stay there.
"Horrible Hotel inside the most amazing mall " Read full review on TripAdvisor   8/19/2010 Vote      
10. I note (after my stay, of course) that the manager has posted responses on this site saying that upgrades are coming, but that does not help when you're already there and is no consolation to the guests you have hoodwinked.
"Not Westin Quality " Read full review on TripAdvisor   9/2/2009 Vote      
   
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