Westin Houston, Houston, Exceptional

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Rank

3rd

Out of 718

Westin Houston	Average Price: $225 Check Rates

Hotel Class:

5060 West Alabama Street

Houston, 77056 View map

4-Star Hotel Rank: 2 of 30
Average review rating: 3.31

OpinionWell Value Index: 4

Traveler reviews analyzed: Expedia (52) , Travelocity (3) , TripAdvisor (365) , YahooTravel (35)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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acceptable (9) accommodating (10) beautiful (13) best (48) better (55) big (36) cares (18) cheaper (8) clean (140) comfortable (83) comfy (15) convenient (54) cool (9) correct (8) courteous (11) decent (18) efficient (12) enjoyable (9) excellent (50) exceptional (9) fantastic (14) fast (9) free (107) fresh (9) friendly (68) fun (8) good (134) great (235) happy (8) heavenly (36) helpful (86) huge (20) liked (107) love (24) new (47) newer (8) nice (136) outstanding (11) perfect (23) pleasant (19) plenty (10) positive (11) professional (8) prompt (8) quiet (13) reasonable (19) responsive (15) spacious (44) welcoming (12) wonderful (29)

Exceptional

Appears in 10 comments.

The following words were used in comments with Exceptional:
bed (2) great (3) hotel (2) mall (2) park (2) room (3) shop (2) shower (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Everything was absolutely perfect except the water temperature in the shower.

"Very nice stay with the exception of.... " Read full review on TripAdvisor 2/19/2012 Vote

2. Houston's Galleria is known for great shopping and Westin is known for heavenly beds and dual-head showers, but if you're headed to stay at the Westin Galleria, don't expect to find any bargains (except in the mall parking garage, where hotel guests can self-park for free.

"Fabulous beds, pricey location. " Read full review on TripAdvisor 10/12/2011 Vote

3. That being said, all service points of contact at the Westin Galleria were exceptional.

"Westin thinks I'm a more important person than I really am! " Read full review on TripAdvisor 6/20/2011 Vote

4. The staff over all was great with exception of the one person I spoke with to try to resolve the issues with the beds.

"Great Location for shopping and dining " Read full review on TripAdvisor 4/18/2011 Vote

5. Room I was in was renovated and pretty much OK except for the air conditioning that was so noisy it had to be shut down in order to sleep - which leaves you no other choice than to enjoy a night in the sauna.

"Noisy " Read full review on TripAdvisor 8/27/2010 Vote

6. The shopping at and around the mall is exceptional with so many options and quality stores.

"Newly renovated! The Westin Galleria was a great experience! " Read full review on TripAdvisor 4/16/2010 Vote

7. This would've been such a big deal for us, except we travel with an infant AND stroller and carting the stroller up the stairs was a task.

"GREAT location! Dated Hotel! Free Mall Parking! " Read full review on TripAdvisor 3/4/2010 Vote

8. I booked my room well in advance and arrived at the hotel only a few hours after check-in, but they were unable to give me any room except one next to the elevator.

"Unimpressed " Read full review on TripAdvisor 10/21/2009 Vote

9. Nothing great except for the location.

"old and musty " Read full review on YahooTravel 6/25/2008 Vote

10. Overall, it was okay, but nothing exceptional.

"Expected better for the cost " Read full review on TripAdvisor 1/30/2006 Vote