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Rank
23rd
Out of 287

Sheraton Austin

Average Price: $220  
 
Hotel Class:
701 East 11th Street
Austin, 78701 View map  
4-Star Hotel Rank: 11 of 23
Average review rating: 3.45
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (31) , MyTravelGuide (251) , TripAdvisor (231) , YahooTravel (9)
SAFE TO BOOK ? (1/5 issues found)
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Helpful
Appears in 107 comments. 
The following words were used in comments with Helpful:
clean (5)   concierge (4)   courteous (6)   desk (9)   extremely (6)   friendly (40)   good (4)   great (5)   hotel (19)   location (4)   most (4)   nice (16)   night (5)   not (4)   professional (3)   recommend (3)   room (9)   staff (66)   super (3)   valet (5)    
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1. I absolutely made the mistake, but it wouldn't have hurt them to try to help me out to keep me as a future customer since I wasn't asking them to take a loss.
"I messed up, but they didn't help " Read full review on TripAdvisor   5/14/2012 Vote      
2. Staff was pleasant but not overly helpful - when I checked a bag for storage the bellman let me know he might not be there when I returned (i.
"Great bedding, but other features budget level " Read full review on TripAdvisor   4/12/2012 Vote      
3. When we complained or called down to the front desk, however, they were kind, apologetic and even compensated us with SPG points (helps to be a SPG member).
"I expected more from a Starwood property. " Read full review on TripAdvisor   4/12/2012 Vote      
4. Other than the Front desk staff, the rest of the hotel staff were friendly and quite helpful, especially the bell staff.
"Mediocre room, service and food " Read full review on TripAdvisor   4/7/2012 Vote      
5. Edwin was at the front desk all the time and was very helpful it was the only name I could learn during my stay.
"Service, service, service! " Read full review on TripAdvisor   4/6/2012 Vote      
6. Everyone is super friendly and looking forward to help you out with anything you need.
"Service, service, service! " Read full review on TripAdvisor   4/6/2012 Vote      
7. The concierge was very helpful and friendly.
"great concierge " Read full review on TripAdvisor   4/4/2012 Vote      
8. All of the people were very helpful from check-in to check-out.
"Great place " Read full review on TripAdvisor   3/27/2012 Vote      
9. I wanted to give an especial thanks to Hayley from the staff that helped us out big time.
"Great Service - & Thanks Hayley! " Read full review on TripAdvisor   3/21/2012 Vote      
10. The valet helped us reserve a van for transportation that ended up being a shared shuttle van and cost more than a private cab.
"Not a great Sheraton " Read full review on TripAdvisor   3/18/2012 Vote      
   
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