Sofitel Chicago, Chicago, Friendly

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Rank

3rd

Out of 415

Sofitel Chicago	Average Price: $283 Check Rates

Hotel Class:

20 East Chestnut Street - Downtown

Chicago, 60611 View map

4-Star Hotel Rank: 2 of 39
Average review rating: 4.62

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (134) , Travelocity (5) , TripAdvisor (896) , YahooTravel (21)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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attentive (46) awesome (28) beautiful (130) best (133) better (95) big (67) cares (37) clean (235) comfortable (286) comfy (32) convenient (41) cool (28) courteous (34) delicious (37) efficient (29) elegant (24) excellent (231) exceptional (34) fabulous (43) fantastic (105) free (110) fresh (31) friendly (218) fun (30) good (352) gorgeous (27) great (710) happy (30) helpful (190) huge (61) liked (174) love (100) luxurious (45) magnificent (68) new (59) nice (419) outstanding (37) perfect (141) pleasant (38) plenty (44) professional (39) quiet (68) reasonable (35) soft (47) spacious (73) spotless (23) stylish (25) welcoming (41) well appointed (26) wonderful (141)

Friendly

Appears in 301 comments.

The following words were used in comments with Friendly:
attentive (13) bar (17) bed (11) clean (18) concierge (15) desk (24) efficient (14) excellent (12) extremely (19) good (12) great (25) helpful (70) hotel (55) location (21) not (23) recommend (19) room (44) service (37) staff (168) valet (11)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Staff was very friendly and accomodating.

"Met expectations " Read full review on TripAdvisor 5/17/2012 Vote

2. Very friendly staff, superb concierge.

"Loveky as always " Read full review on TripAdvisor 5/15/2012 Vote

3. The staff was very friendly and accomodating to me and my dog.

"Lovely Hotel accepts dogs " Read full review on TripAdvisor 5/14/2012 Vote

4. Warm, friendly, inviting lobby welcomes you into a little piece of France in the Heart of the Gold Coast Chicago.

"Lovely Hotel accepts dogs " Read full review on TripAdvisor 5/14/2012 Vote

5. I also appreciated the friendly staff with their greetings of 'Bonjour'.

"Friendly but sophisticated, great location " Read full review on TripAdvisor 5/5/2012 Vote

6. The service was friendly and good.

"great hotel with friendly staff " Read full review on TripAdvisor 4/23/2012 Vote

7. The staff was very friendly and helpful.

"Excellent location, world class service " Read full review on TripAdvisor 4/15/2012 Vote

8. The hotel is impressive, very chic, super clean, the staff is very friendly and the service is impeccable, but what prevent me from rating this property with 5 stars was that our 2 double beds had old mattresses, the springs were worn out on one side of each bed.

"Excelent hotel, old matresses " Read full review on TripAdvisor 4/9/2012 Vote

9. I am sure they are trained to be friendly, but they do a better job of following through than most places.

"Sofitel was very impressive " Read full review on TripAdvisor 4/6/2012 Vote

10. The staff was very friendly, and it did not seem to be the institutional friendliness where they are checking off the box as instructed from above.

"Sofitel was very impressive " Read full review on TripAdvisor 4/6/2012 Vote