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OpinionWell
Rank
3rd
Out of 415

Sofitel Chicago

Average Price: $283  
 
Hotel Class:
20 East Chestnut Street - Downtown
Chicago, 60611 View map  
4-Star Hotel Rank: 2 of 39
Average review rating: 4.62
OpinionWell Value Index: 9
Traveler reviews analyzed: Expedia (42) , MyTravelGuide (134) , Travelocity (5) , TripAdvisor (896) , YahooTravel (21)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Cares
Appears in 47 comments. 
The following words were used in comments with Cares:
bags (4)   breakfast (4)   desk (3)   food (3)   good (4)   helpful (4)   hotel (9)   need (4)   nice (5)   night (4)   not (6)   quickly (3)   room (3)   secure (3)   staff (7)   suite (6)   upgraded (2)   walking (2)   well (6)   wondering (2)    
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1. Staff were very friendly and took care of us.
"St. Patrick's Hotel Stay " Read full review on TripAdvisor   3/27/2012 Vote      
2. The front desk on the other hand seemed couldn't care less.
"An underwhelming experience " Read full review on TripAdvisor   2/17/2012 Vote      
3. For those who care, toiletries were L'Occitane (Hermes if you are booking the suites) and towels were Frette.
"Great hotel, would definitely stay here again! " Read full review on TripAdvisor   1/29/2012 Vote      
4. Our rooms were all clean, well taken care of, and the beds were crazy comfortable.
"Really comfortable " Read full review on TripAdvisor   1/8/2012 Vote      
5. I have to include a special compliment for the wonderful person who take care of our check-inFriday, October 14 at the Reception area.
"We Are Singing Praises For Sofitel Water Tower (Again!) " Read full review on TripAdvisor   10/23/2011 Vote      
6. Suggest being careful with this company.
"Using "Get a room . com" " Read full review on TripAdvisor   9/5/2011 Vote      
7. This particular service (1st time and last time I will use them) does't seem to care about the customer and long term business.
"Using "Get a room . com" " Read full review on TripAdvisor   9/5/2011 Vote      
8. To be sure the front desk happily took care of all the issues, but it would be best to not have to double check every detail.
"Lovely hotel, a couple issues " Read full review on TripAdvisor   7/8/2011 Vote      
9. Everyone always spoke to you, held the door, and truly appeared to care about your stay.
"Great Hotel but the staff was even better. Very accommodating!" " Read full review on TripAdvisor   7/5/2011 Vote      
10. ) So, take Joanna's advice and beware: if there is a mistake somewhere in making your reservation, no one at the Sofitel will help you or even care.
"Service and website reservations not reliable " Read full review on TripAdvisor   5/10/2011 Vote      
   
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