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Rank
184th
Out of 676

Flatotel

Average Price: $356  
 
Hotel Class:
135 West 52nd Street
New York City, 10019 View map  
4-Star Hotel Rank: 64 of 106
Average review rating: 3.32
OpinionWell Value Index: 2
Traveler reviews analyzed: BedBugRegistry (4) , Expedia (43) , Travelocity (7) , TripAdvisor (468) , YahooTravel (17)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Responsive
Appears in 13 comments. 
The following words were used in comments with Responsive:
area (3)   bedroom (2)   complaints (2)   elevator (4)   friendly (2)   good (2)   helpful (2)   hotel (6)   location (2)   management (4)   never (2)   not (2)   phone (2)   quick (2)   return (2)   room (6)   staff (5)   useful (2)    
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1. Was not expecting such a quick and friendly response on a Saturday night.
"totally fine hotel - particularly at $175 per night " Read full review on TripAdvisor   4/7/2012 Vote      
2. I filed a 'report' and a mainenance guy came to the room to check the plug and nothing happened to him so his response was that it was fine.
"Good thing the location was good...... " Read full review on TripAdvisor   1/25/2011 Vote      
3. Pros: good central location; large rooms for a central NYC hotel; essential amenities in room (ironing board, fridge, hairdryer); speedy housekeeping response; delis/cafes nearby for breakfastCons: dreary facade and minuscule check-in area -- you almost don't think you are in a hotel; adjacent buildings under scaffolding; only two elevators (plus service elevator that a member of staff encouraged me to use); no coffee/tea making option in bedroom or even on floor; excessive use of poorly applied gray paint creates institutional feel rather than the stylish look they were probably aiming for; elevator lobby area and inside of elevators need refreshing; no TV guide in room or via cable and poor reception; awkward layout of seating furniture and tables in room; paper cups rather than glasses in bedroom/bathroom -- all of the above are relatively minor complaints, but their cumulative effect made for a lackluster hotel stay.
"Good location but looking tired " Read full review on TripAdvisor   10/30/2010 Vote      
4. The hotel staff was helpful and very friendly and responsive.
"Perfect " Read full review on Expedia   5/19/2009 Vote      
5. The menu is very good, response time is fantastic, I don`t think I waited over 30 minutes the entire trip.
"Location Location Room Service " Read full review on TripAdvisor   8/15/2008 Vote      
6. Once I returned home I waited a week for any response from management and then followed up with a phone call and an email.
"Nice location, poor security " Read full review on YahooTravel   9/7/2007 Vote      
7. We never received any response from management during or even after our stay.
"Nice location, poor security " Read full review on YahooTravel   9/7/2007 Vote      
8. As mentioned above the room was older and had a few issues but I was impressed with the quick response of the hotel staff when we called to report the issues.
"Great value for NYC " Read full review on TripAdvisor   8/7/2007 Vote      
9. Staff extremely helpful and responsive.
"Great value for NYC " Read full review on TripAdvisor   8/7/2007 Vote      
10. Once I returned home I waited a week for any response from management and then followed up with a phone call and an email.
"Nice location, poor security " Read full review on TripAdvisor   6/27/2007 Vote      
   
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