6. First, the good points:-- the doorman/bellhop who greeted us upon arrival was very friendly and very helpful -- a great guy who made us feel welcome-- the *second* room we stayed in (after moving from our 'luxury suite') was odd, but generally nice, with a recently renovated bathroom and a decent king-sized bed-- the valet who brought our car back around when we checked out was fast and friendly, much appreciated as we were on a tight scheduleNow, the bad:-- I called at 4PM the day prior to our arrival to confirm that our 1 BR suite would be ready upon our arrival the next day at 5PM, and I was assured that everything would be in order.