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Rank
129th
Out of 676

Best Western President Hotel Times Square

Average Price: $303  
 
Hotel Class:
234 West 48th Street
New York City, 10036 View map  
2-Star Hotel Rank: 22 of 144
Average review rating: 3.22
OpinionWell Value Index: 2
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (97) , MyTravelGuide (125) , Travelocity (3) , TripAdvisor (595) , YahooTravel (37)
SAFE TO BOOK ? (3/5 issues found)
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Responsive
Appears in 15 comments. 
The following words were used in comments with Responsive:
area (2)   best (3)   concierge (2)   customer (3)   desk (2)   dinner (2)   hotel (3)   liked (2)   management (2)   most (4)   not (5)   personable (2)   please (2)   popular (2)   price (2)   reviews (2)   service (2)   shop (4)   street (2)   wrong (2)    
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1. Faucet dripping gallons of water; called about it--no response.
"3 uncomfortable nights " Read full review on TripAdvisor   3/12/2012 Vote      
2. The customer service representative I was transferred to not only did not answer the phone with his name, refused to address my concerns, or transfer me to a national representative, but also, in response to my informing him that I had been having terrible customer service in all my transactions with the hotel, said: 'Screw you man' and hung-up on me.
"Worst Customer Service Ever " Read full review on TripAdvisor   11/28/2011 Vote      
3. The manager repeatedly said that it is not their responsibility and by giving my trousers for them to wash I had agreed that something may happen to them (some small print somewhere).
"Many faults, location great " Read full review on TripAdvisor   11/12/2011 Vote      
4. The security guy's response? 'Do what you have to do, just don't do it on my shift,' then he proceeds to tell him when his shift ends.
"Hotel from hell " Read full review on TripAdvisor   7/25/2011 Vote      
5. I have communicated with customer care of Best Western who are normally very prompt and responsive to address this issue.
"Not up to the mark; avoid if you can " Read full review on TripAdvisor   4/14/2011 Vote      
6. A package that was sent to me from Maryland was kept at the front desk and repeated enquires about the arrival of the package from one of the Best Western Hotels in Maryland where I had stayed earlier was met with a standard response that no mail was received on my name.
"Not up to the mark; avoid if you can " Read full review on TripAdvisor   4/14/2011 Vote      
7. My girlfriend would ask, for example: 'we want to go to the SOHO area, and go shopping, but we aren't too sure where are the most popular streets, could you show us on a map please?'Her response was: 'i don't like shopping, so im the wrong person to ask'If, and i mean IF she gave us an answer she was looking for, it was always a direct answer to what we wanted to do, or where we wanted to go, eg: 'we want to have dinner in the meatpacking district, what are some medium priced restaurants you could reccomend'She would then respond by showing us ONE, maybe TWO at the very most, but not go that step further to, in my oppinion, be a proper concierge.
"If you don't know the area, DO NOT STAY HERE! " Read full review on TripAdvisor   1/18/2011 Vote      
8. My girlfriend would ask, for example: 'we want to go to the SOHO area, and go shopping, but we aren't too sure where are the most popular streets, could you show us on a map please?'Her response was: 'i don't like shopping, so im the wrong person to ask'If, and i mean IF she gave us an answer she was looking for, it was always a direct answer to what we wanted to do, or where we wanted to go, eg: 'we want to have dinner in the meatpacking district, what are some medium priced restaurants you could reccomend'She would then respond by showing us ONE, maybe TWO at the very most, but not go that step further to, in my oppinion, be a proper concierge.
"If you don't know the area, DO NOT STAY HERE! " Read full review on TripAdvisor   1/18/2011 Vote      
9. I did get a response from them apologizing.
"Don't stay here. " Read full review on TripAdvisor   6/16/2010 Vote      
10. I emailed the general manager about my concerns and I received a quick response.
"Courteous & Clean " Read full review on TripAdvisor   5/26/2010 Vote      
   
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