10. during my stay in august of 2011 i had the misfortune of having to deal with the front desk manager i believe his name was william even though he refused to give me his name when i asked luckily i heard someone call him by his name found him very rude definitley not an assett to your hotel the front desk would probably run better without him because of him and him alone i would never stay there again he comes off very uptight very cold does not care about someone's feeling when i requested to see him 3 times he blew me off every time telling me he had a meeting and also rooms are the size of a closet with mice running all over the place.