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OpinionWell
Rank
18th
Out of 165

Sheraton Waikiki

Average Price: $282  
 
Hotel Class:
2255 KALAKAUA Avenue
Honolulu, 96815 View map  
4-Star Hotel Rank: 8 of 17
Average review rating: 3.71
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (80) , MyTravelGuide (157) , Travelocity (18) , TripAdvisor (1223) , YahooTravel (36)
SAFE TO BOOK ? (2/5 issues found)
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Helpful
Appears in 360 comments. 
The following words were used in comments with Helpful:
beach (11)   concierge (29)   desk (43)   extremely (16)   friendly (112)   great (20)   guest (12)   hotel (48)   location (21)   management (16)   need (14)   nice (24)   not (32)   pool (31)   room (56)   service (32)   staff (170)   trip (13)   view (17)   wondering (12)    
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1. A couple of staff members are very friendly and helpful others are disinterested and borderline rude.
"5 star location with 3 star attitude " Read full review on TripAdvisor   5/22/2012 Vote      
2. despite the throngs of people waiting to be tended to, he patiently went out of his way to help me.
"Excellent hotel / resort with with attentive staff especially Mike at the baggage department " Read full review on TripAdvisor   5/17/2012 Vote      
3. special mention to MIKE who helped me when i had problems opening up my suitcase (faulty lock).
"Excellent hotel / resort with with attentive staff especially Mike at the baggage department " Read full review on TripAdvisor   5/17/2012 Vote      
4. We are starwood gold members and in some ways this helped and in others it didn't.
"Excellent Property " Read full review on TripAdvisor   5/13/2012 Vote      
5. We ate the breakfast buffet one morning and it was so pricey for 3 people and the food was luke warm at best so we ended up eating the rest of our meals at the local restaurants where we encountered friendly and helpful staff.
"Sheraton Waikiki " Read full review on TripAdvisor   5/3/2012 Vote      
6. I also would like to state the two employees at the Tour Desk (Sarena and Tommy B) were very helpful in securing tours - even at the last minute.
"Sheraton Waikiki " Read full review on TripAdvisor   5/3/2012 Vote      
7. The front desk staff was not very friendly or helpful when asking questions or asking to be switched to a new room.
"Sheraton Waikiki " Read full review on TripAdvisor   5/3/2012 Vote      
8. We were very impressed by the helpful service given to us by the concierge, Tommy B.
"Thank you Tommy B " Read full review on TripAdvisor   5/1/2012 Vote      
9. We reserved an oceanfront room, and were upgraded to deluxe ocean view at checkin by a very kind, helpful, and courteous front desk clerk.
"Loved this hotel! " Read full review on TripAdvisor   4/29/2012 Vote      
10. Her knowable and helpful services are provided while you soak up the sun and sip on a cool drink.
"Great Pool Side Hospitality " Read full review on TripAdvisor   4/27/2012 Vote      
   
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