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Rank
37th
Out of 517

Westin Gaslamp Quarter

Average Price: $303  
 
Hotel Class:
910 Broadway Circle
San Diego, 92101 View map  
4-Star Hotel Rank: 15 of 30
Average review rating: 3.64
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (95) , MyTravelGuide (744) , Travelocity (3) , TripAdvisor (546) , YahooTravel (25)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 24 comments. 
The following words were used in comments with Rude:
breakfast (2)   change (2)   charged (2)   desk (4)   great (5)   hotel (6)   location (2)   management (6)   need (3)   new (3)   not (4)   personable (2)   room (9)   service (3)   staff (12)   towel (5)   valet (2)   wall (2)   well (2)   wrong (2)    
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1. Next day I was checking out and ofcourse the bill was wrong they charged me for breakfast when I had the breakfast package and again I had the rude Gina.
"They need to really look into their customer service " Read full review on TripAdvisor   6/2/2011 Vote      
2. She became really rude and I said can I speak to the manager on duty he was even ruder than Gina.
"They need to really look into their customer service " Read full review on TripAdvisor   6/2/2011 Vote      
3. She was so rude and unfriendly and told me did you stand in line I said I am not checking in but need change.
"They need to really look into their customer service " Read full review on TripAdvisor   6/2/2011 Vote      
4. But after returning to work the following day, my colleagues informed me that his card was charged as well? Call hotel about overcharge and staff was rude and unhelpful.
"Overcharged for room " Read full review on TripAdvisor   5/27/2011 Vote      
5. Furthermore we were told there was a shuttle to and from the amtrak and we found out there wasnt, when we called to request more towels for the room the receptionist was rude.
"Disappointment " Read full review on TripAdvisor   9/16/2010 Vote      
6. on both Saturday and Sunday, and were incredibly loud and rude.
"Staff Converts Experience from Bad to Good " Read full review on TripAdvisor   7/7/2010 Vote      
7. I tried to explain and the manager didn't want to even hear it she was very rude and the director was the same way, he pretty much said oh well I was once in the navy too, so suck it up.
"Disrespectful staff, horrible service. " Read full review on TripAdvisor   6/14/2010 Vote      
8. You would think since we do serve our country we would at least get the chance to explain our concerns, the managers there are just as rude as the rest of the staff, this is the 2nd time staying at a westin and my last one.
"Disrespectful staff, horrible service. " Read full review on TripAdvisor   6/14/2010 Vote      
9. I travel a lot through the military and I often ever get rude and difficult people who don't even care to listen to their costumers.
"Disrespectful staff, horrible service. " Read full review on TripAdvisor   6/14/2010 Vote      
10. It's not that they were rude, it's just that they weren't all that helpful.
"overall great with just a few need to improves " Read full review on TripAdvisor   12/29/2009 Vote      
   
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