10. Positives:* very friendly staff, especially the bellmen greeting you at the door* large, beautiful room - my wife and I really enjoyed the design, furniture and huge credenza* very comfortable beds* beautiful courtyard (we didn`t use it because it was unseasonably cold)negatives:* confusing layout - need better signage to direct one to the service desk since it isn`t located on the entrance floor* once waited for five minutes to get help at the service desk (granted it was 4:30 in the morning due to an early flight) and finally had to walk around on that level to find someone* they specifically mention their Tivoli Table Clock Radio on their website, but the clock was only 3-4 inches in diameter and was essentially impossible to read at night* borders the Riverwalk, but there is no entrance to the hotel from the water level (unless we totally missed it).