Grand America Hotel, Salt Lake City, Problem

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Rank

2nd

Out of 192

Grand America Hotel	Average Price: $277 Check Rates

Hotel Class:

555 South Main Street

Salt Lake City, 84111 View map

5-Star Hotel Rank: 1 of 4
Average review rating: 4.62

OpinionWell Value Index: 2

Traveler reviews analyzed: YahooTravel (13) , MyTravelGuide (2) , Travelocity (2) , Expedia (40) , TripAdvisor (266)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Problem

Appears in 13 comments.

The following words were used in comments with Problem:
bill (2) hotel (4) never (2) not (2) room (2)

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1. The only one problem that detracts from all this Grand glory is: they nickel and dime you to death.

"Good hotel but with a cheap attitude " Read full review on TripAdvisor 3/15/2012 Vote

2. The problem was when we returned from breakfast at 10:30 am, the housekeeper was cleaning our room, 2 hours prior to us checking out.

"A Grand experience for the whole family " Read full review on TripAdvisor 1/23/2012 Vote

3. This is truly a five star property not only because of the facilities, but because each one of the staff I met had the can-do, problem solving attitude.

"Gorgeous Property & Great Staff " Read full review on TripAdvisor 8/19/2011 Vote

4. The only problem is that it is in SLC.

"Like having your very own luxury hotel " Read full review on TripAdvisor 8/15/2011 Vote

5. Never have had that problem.

"Like having your very own luxury hotel " Read full review on TripAdvisor 8/15/2011 Vote

6. I complained to the front desk twice but the problem was never fixed.

"Serious Serivce and Maintenance Issues " Read full review on TripAdvisor 8/8/2011 Vote

7. The problem with this hotel is not the interior design, rooms, or the mountains of marble needed to build this hotel, it is the service.

"Less Than Grand " Read full review on TripAdvisor 5/2/2011 Vote

8. When we did tell him of our problem with the lobster he did say he would take that portion off the bill which turned out to be a small portion of the bill.

"Not So Grand!! " Read full review on TripAdvisor 2/16/2010 Vote

9. Everything is quite perfect and the quality of the food ( one of the major problems I always found there ) has recently improved a lot.

"Excellent Hotel " Read full review on TripAdvisor 7/28/2009 Vote

10. Nice hotel, but a few problems.

"Disappointed " Read full review on TripAdvisor 7/9/2008 Vote