Grand America Hotel, Salt Lake City, Lack

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OpinionWell
Rank

2nd

Out of 192

Grand America Hotel	Average Price: $277 Check Rates

Hotel Class:

555 South Main Street

Salt Lake City, 84111 View map

5-Star Hotel Rank: 1 of 4
Average review rating: 4.62

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (2) , Travelocity (2) , TripAdvisor (266) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Lack	Appears in 13 comments.

The following words were used in comments with Lack:
big (2) charm (2) hotel (4) lacking (13) location (3) personable (3) room (2) service (5) staff (2)

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1. ' I got the sense that there was a lack of coordination among the staff often with no one assuming responsibility for common guest service matters.

"5 star rooms; 3 star service " Read full review on TripAdvisor 2/24/2012 Vote

2. The hotel itself is beautiful, very luxurious, if lacking in a bit of personality.

"Luxurious hotel, not much nearby " Read full review on TripAdvisor 2/22/2012 Vote

3. All in all I would highly recommend this hotel but do be mindful of the lack of comfort in the beds.

"Great Hotel with Excellent Service " Read full review on TripAdvisor 2/22/2012 Vote

4. 3) Location, location, lack of location.

"Lovely hotel, but overpriced and weird location " Read full review on TripAdvisor 1/21/2012 Vote

5. What this place is lacking is any kind of personality, lots of marble and gold plated stuff oh and big chandeliers, big deal it has a very off putting vibe.

">Grandeur " Read full review on TripAdvisor 1/19/2012 Vote

6. Service at the Garden Court was severly lacking.

"Serious Serivce and Maintenance Issues " Read full review on TripAdvisor 8/8/2011 Vote

7. The service is impeccable, but lacking his Charm.

"Missing Charm... disappointed. " Read full review on TripAdvisor 6/11/2011 Vote

8. We did not try the brunch, which I hear is good, but the hotel lacks a restaurant of quality, and the bar food was terrible, cold and took forever.

"Less Than Grand " Read full review on TripAdvisor 5/2/2011 Vote

9. Staff are friendly but they seem to lack the basics when it comes to service.

"Less Than Grand " Read full review on TripAdvisor 5/2/2011 Vote

10. The ONLY thing lacking was wi-fi in the rooms--you can get it free in the lobby, but need an ethernet cable for the room.

"Worth every dollar " Read full review on TripAdvisor 2/21/2008 Vote