Grand America Hotel, Salt Lake City, Issue

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Rank

2nd

Out of 192

Grand America Hotel	Average Price: $277 Check Rates

Hotel Class:

555 South Main Street

Salt Lake City, 84111 View map

5-Star Hotel Rank: 1 of 4
Average review rating: 4.62

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (2) , Travelocity (2) , TripAdvisor (266) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Issue

Appears in 8 comments.

The following words were used in comments with Issue:
few (2) hot (2) hotel (3) management (2) rating (2) room (2)

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1. Management could step it up on a couple issues and the hotel should be redone soon to keep up with new, fresh, clean hotels that are popping up (although SLC doesn't have many, that's for sure).

"Beautiful hotel but needs updating " Read full review on TripAdvisor 2/17/2012 Vote

2. A few of my colleagues had issues with their showers - apparently it gets scalding hot and there's no way to turn it down.

"Nothing to shout about " Read full review on TripAdvisor 12/31/2011 Vote

3. Maintenance issues are ignored.

"Serious Serivce and Maintenance Issues " Read full review on TripAdvisor 8/8/2011 Vote

4. They have plumbing issues(hot/cold, bathtub even running).

"Great room " Read full review on TripAdvisor 7/17/2011 Vote

5. Given that I was paying a convention rate, I assumed my room would be standard-issue.

"Opulence personified " Read full review on TripAdvisor 6/27/2011 Vote

6. Service - I had a few small issues that bothered me, but when I notified management, they went beyond what was necessary to satify me.

"Real 5-diamond hotel " Read full review on TripAdvisor 4/6/2010 Vote

7. If included in the room rate, this would have been seamless and a non-issue.

"Fees for Use of Spa Facilities Disappointing " Read full review on YahooTravel 11/19/2009 Vote

8. Having had issues with hotels authorizing crazy amounts on cards before I specifically asked how much he'd be authorizing - he told me $100.

"loved it until... " Read full review on TripAdvisor 2/18/2009 Vote