Grand America Hotel, Salt Lake City, Complain

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OpinionWell
Rank

2nd

Out of 192

Grand America Hotel	Average Price: $277 Check Rates

Hotel Class:

555 South Main Street

Salt Lake City, 84111 View map

5-Star Hotel Rank: 1 of 4
Average review rating: 4.62

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (40) , MyTravelGuide (2) , Travelocity (2) , TripAdvisor (266) , YahooTravel (13)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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annoy (8) awful (3) bad (5) big deal (2) bit dated (3) broken (3) chipped (10) complain (6) complaint (9) dated (4) difficult (3) disappoint (28) disturbing (4) downfall (2) downside (3) dusty (2) expensive (19) frustrated (2) hard (12) horrible (5) issue (8) lack (6) loud (2) mediocre (2) misleading (2) negative (9) noisy (2) outdated (3) overpriced (5) poor (3) pretentious (2) pricey (6) problem (14) ridiculous (4) rock (3) scald (2) shame (6) shock (6) sick (2) slow (9) smell (6) stain (3) stale (2) terrible (7) uncomfortable (2) unfortunate (3) urine (2) weird (4) worst (3) wrong (6)

Complain

Appears in 7 comments.

The following words were used in comments with Complain:
desk (2) great (2) not (2) value (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I complained to the front desk twice but the problem was never fixed.

"Serious Serivce and Maintenance Issues " Read full review on TripAdvisor 8/8/2011 Vote

2. When the only thing I can even think to complain about is the shower head, then I know I've had a great stay.

"Very comfortable, clean and elegant hotel " Read full review on TripAdvisor 3/7/2010 Vote

3. Please do understand I'm not one to complain even though it comes across that way in this review.

"Not So Grand!! " Read full review on TripAdvisor 2/16/2010 Vote

4. I'm not sure what others here are complaining about regarding value, as I think it a great value myself.

"One of the finest hotels in the world. " Read full review on TripAdvisor 6/6/2009 Vote

5. I called to complain, but was told 'there must be a lot of people using the Internet right now'.

"Great hotel, but no internet " Read full review on TripAdvisor 3/10/2009 Vote

6. We called the front desk to complain and they quieted them down.

"Disappointed " Read full review on TripAdvisor 7/9/2008 Vote

7. Finally complained & met with excuses & blame shifting.

"Grand America a grand disappointment " Read full review on TripAdvisor 5/22/2005 Vote