Westin Boston, Boston, Hard

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Rank

13th

Out of 197

Westin Boston	Average Price: $344 Check Rates

Hotel Class:

10 Huntington Avenue

Boston, 02116 View map

4-Star Hotel Rank: 11 of 38
Average review rating: 4.05

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (69) , MyTravelGuide (2140) , Travelocity (21) , TripAdvisor (1509) , YahooTravel (136)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit pricey (11) a bit small (10) annoy (36) avoid (19) awful (10) bad (91) big deal (12) broken (11) chipped (9) complain (33) complaint (55) cramped (11) dated (14) difficult (23) dirty (24) disappoint (103) disgust (11) disturbing (9) downside (32) expensive (151) frustrated (9) hard (34) horrible (11) inconvenient (11) issue (74) lack (21) loud (30) mold (10) negative (55) noise (59) noisy (31) outdated (15) outrageous (12) overpriced (25) poor (24) pricey (41) problem (115) ridiculous (18) rude (26) slow (65) smell (47) terrible (15) tiny (33) too small (12) uncomfortable (21) unfortunate (23) weird (10) worn (22) worst (12) wrong (33)

Hard	Appears in 75 comments.

The following words were used in comments with Hard:
bed (10) busy (4) expense (4) friendly (3) good (4) great (4) heavenly (3) hotel (17) location (9) need (3) not (10) park (4) personable (3) pillow (3) room (10) service (3) shower (4) staff (6) suite (4) towel (4)

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1. This was the best he could do and I really felt he cared about the screw up and was working hard to fix it.

"Loved Parts of It, Disliked Parts of It " Read full review on TripAdvisor 5/20/2012 Vote

2. I was disappointed with the conciere hors d'ouvres as they were overcooked and hard and not decent, which was unusual for this hotel.

"Much improved " Read full review on TripAdvisor 4/27/2012 Vote

3. was able to check-in early at noon tho hard to get much more than 1p late checkout.

"nice location, clean rooms " Read full review on TripAdvisor 3/8/2012 Vote

4. The beds were so cosy it was hard to get up in the mornings.

"Great hotel! " Read full review on TripAdvisor 2/26/2012 Vote

5. This is my preferred hotel in Boston for business trips: 1) Large, beautiful and new rooms2) Very good gym - even recently renovated too3) Fantastic bedsSo, the 'hard product' is great but I still feel after all these stays, there is a lot to be improved on the front desk.

"Great hard product, some improvements to be made " Read full review on TripAdvisor 2/10/2012 Vote

6. Good customer service is hard to find but it was definitely at the Westin thanks to Masai.

"Outstanding Front Desk Service " Read full review on TripAdvisor 12/13/2011 Vote

7. Of course the comfy beds and prime location are still the same but that's hardly a recommendation, I'm afraid.

"Inconsistent service " Read full review on TripAdvisor 11/29/2011 Vote

8. Parking is expensive but hard to find elsewhere near the hotel.

"Centrally located, nice rooms " Read full review on TripAdvisor 9/19/2011 Vote

9. I found the hotel understaffed and the staff that was there, was so busy that it was either hard to get help or you had to wait in line for help.

"Not worth the money " Read full review on TripAdvisor 8/19/2011 Vote

10. Tip the help, they work hard to make your stay enjoyable.

"Awesome place and location for a family trip! " Read full review on TripAdvisor 8/16/2011 Vote