Westin Boston, Boston, Complain

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OpinionWell
Rank

13th

Out of 197

Westin Boston	Average Price: $344 Check Rates

Hotel Class:

10 Huntington Avenue

Boston, 02116 View map

4-Star Hotel Rank: 11 of 38
Average review rating: 4.05

OpinionWell Value Index: 5

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (69) , MyTravelGuide (2140) , Travelocity (21) , TripAdvisor (1509) , YahooTravel (136)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	Recent comments complained about parking fees.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 46 comments.

The following words were used in comments with Complain:
$ (4) credit (2) decent (2) desk (6) great (4) hotel (8) management (2) most (3) much (3) night (4) not (7) park (4) price (3) rating (3) room (13) service (3) staff (5) upgraded (2) walking (4) water (2)

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1. I called to complain and they didn't even apologize.

"Drip drip drip " Read full review on TripAdvisor 4/15/2012 Vote

2. I just can't find anything to complain about :) If I come to Boston again, this hotel will be my number one choice.

"Excellent hotel in excellent location! " Read full review on TripAdvisor 3/25/2012 Vote

3. I have nothing to complain about this hotel.

"Excellent location, comfortable & convenient " Read full review on TripAdvisor 1/26/2012 Vote

4. We had a noisy batch of neighbors one night, and called the front desk to complain, the staff was prompt and friendly in responding to our call.

"A decent hotel, in a great location. " Read full review on TripAdvisor 1/18/2012 Vote

5. Room service dishes were left in hallways for 4 days until I called the front desk and complained.

"not my favorite marriott hotel " Read full review on TripAdvisor 11/10/2011 Vote

6. Also one night the beds were not made up in one room but by the time I complained, housekeeping had left.

"Big hotel with no personal touch " Read full review on TripAdvisor 8/2/2011 Vote

7. The only small complain is they charge $10 fee for internet connection in your room, but it's free if you are in the lobby area which is a little inconvenient.

"1st time stayed in Westin, loved it! " Read full review on TripAdvisor 7/13/2011 Vote

8. Two or three different people complained on the internet of bedbugs in the recent months and stated in no uncertain terms that the staff did not care and simply ignored them.

"Staff & Manager lie about bedbugs in hotel " Read full review on TripAdvisor 7/8/2011 Vote

9. I really liked what they have done here in upgrading and investing in the property, overall service was excellent until I complained about the breakfast service and got a snotty remark from some manager type, but most of the staff were excellent, aside from the fact that they forgot to put my starwood number in the system.

"Wonderful Westin Coplely Place a Great Value " Read full review on TripAdvisor 2/17/2011 Vote

10. I complained and something was done to make it a little better but it was still too warm.

"Loud, Hot, Sleepless " Read full review on TripAdvisor 1/3/2011 Vote