Hotel Mandalay Bay, Las Vegas, Complaint

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Rank

23rd

Out of 481

Hotel Mandalay Bay	Average Price: $258 Check Rates

Hotel Class:

3950 Las Vegas Boulevard South

Las Vegas, 89119 View map

4-Star Hotel Rank: 8 of 28
Average review rating: 4

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (172) , Travelocity (92) , TripAdvisor (5025) , YahooTravel (456)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 483 comments.

The following words were used in comments with Complaint:
area (22) bed (16) biggest (22) clean (19) coffee (16) complaints (488) elevator (22) great (14) hotel (78) liked (16) nice (20) night (15) not (56) pool (44) room (121) service (28) small (14) smoke (15) staff (22) useful (16)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The only complaint i really had was that there was a charge to use the gym, surely this should have been included in the resort fee, but the cardio room could be used without a charge.

"great hotel just as i knew it would be " Read full review on TripAdvisor 5/21/2012 Vote

2. I've filed a complaint with the BBB regarding this.

"Nice property, marred by bad experiences, esp credit card fraud " Read full review on TripAdvisor 5/18/2012 Vote

3. My only complaint with it was the shower floor is slippery (black marble).

"Great for a girl trip " Read full review on TripAdvisor 5/17/2012 Vote

4. That is my biggest surprise/complaint, not a major one, but if you are planning a lot of nice dinners (like we did) at MIX, Aureole, etc.

"Hidden gem...but add clothes hooks! " Read full review on TripAdvisor 5/16/2012 Vote

5. Related complaints: 1) Avoid the in-room snacks anyway.

"Check Your Bill For In-Room Snacks You Didn't Use " Read full review on TripAdvisor 5/11/2012 Vote

6. My complaint and hence my rating of 3-Stars are for the following:Elevators: The elevator service was horrible.

"Elevators and I had to pay to work out? " Read full review on TripAdvisor 5/11/2012 Vote

7. Our one major complaint we had was that the elevators serving the rooms took FOREVER.

"Vegas Baby!!! " Read full review on TripAdvisor 5/8/2012 Vote

8. If I had one small complaint it would be you should be warned about the mini bar fridge in the room.

"Stayed here 1st May - 5th May 2012 " Read full review on TripAdvisor 5/7/2012 Vote

9. No complaints.

"Girls trip " Read full review on TripAdvisor 5/5/2012 Vote

10. The bed was comfortable and there were no major complaints about the stay itself (our door was a little difficult - if you didn't slam it shut it didn't shut at all which was a bit worrisome since we were gone several hours at a time).

"Didn't even have to leave the hotel! " Read full review on TripAdvisor 5/2/2012 Vote