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OpinionWell
Rank
16th
Out of 481

Palazzo Las Vegas

Average Price: $306  
 
Hotel Class:
3255 Las Vegas Blvd South
Las Vegas, 89109 View map  
5-Star Hotel Rank: 6 of 17
Average review rating: 4.21
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (41) , MyTravelGuide (35) , TripAdvisor (1853)
SAFE TO BOOK ? (3/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Frustrated
Appears in 20 comments. 
The following words were used in comments with Frustrated:
good (2)   hotel (4)   housekeeping (2)   lacking (2)   management (3)   not (5)   room (4)   service (2)   shared (2)    
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1. That was incredibly frustrating.
"Go elsewhere, anywhere else " Read full review on TripAdvisor   4/26/2012 Vote      
2. An hour and a half later, totally frustrated since we needed to leave shortly, the coffee and oatmeal showed up.
"Annual Trek to Vegas Leads to the Palazzo " Read full review on TripAdvisor   4/1/2012 Vote      
3. I had one bad experience at check in (thus the 4 stars instad of 5) where they didn't show our spa credit on our reservation package and it frustrated me that it took us speaking to a manager to get it resolved.
"Great stay at the Palazzo, but not perfect " Read full review on TripAdvisor   1/8/2012 Vote      
4. It gets a bit frustrating when you spend good money on a hotel and can't get some flexibility or good service.
"What happened to customer service!? " Read full review on TripAdvisor   12/6/2010 Vote      
5. Rooms were left uncleaned for up to two days clearly frustrating and not expected in Prestige clients.
"Terrible Hotel The Palazzo Las Vegas " Read full review on TripAdvisor   9/26/2010 Vote      
6. For a 5-star hotel to have an infestation of moths, do nothing about it and not comp our room is really disappointing and frustrating.
"Invasion of the Moths: Beautiful Hotel, Lousy Service " Read full review on TripAdvisor   5/14/2010 Vote      
7. When I brought my dissatisfaction and frustration to the attention of the hotel manager all she would offer was to schedule a time for housekeeping to service my room and a food/drink voucher for $25, so, my loyalty to the hotel was worth scheduling a time for housekeeping to do their job and 2 cocktails.
"Hotel is sinking to lower level " Read full review on TripAdvisor   9/27/2009 Vote      
8. 20 minutes later the mainenance team came and let us know there was a problem with the door and they could not open it and that we can go into another room for the night, That frustrated us even more because all of our luggage and clothes were inside and we would be leaving the next morning.
"Beautiful Hotel " Read full review on TripAdvisor   9/25/2009 Vote      
9. This was very frustrating and the only time I saw a lack of staff helpfullness.
"Excellent, but let me tell you about the concierge level and pool area " Read full review on TripAdvisor   9/19/2009 Vote      
10. Totally ridiculous and very frustrating.
"Amazing place but Housekeeping needs improvement " Read full review on TripAdvisor   4/29/2009 Vote      
   
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