JW Marriott Hotel Washington DC, Washington DC, Incorrect

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OpinionWell
Rank

28th

Out of 279

JW Marriott Hotel Washington DC	Average Price: $497 Check Rates

Hotel Class:

1331 Pennsylvania Avenue NorthWest

Washington DC, 20004 View map

4-Star Hotel Rank: 8 of 30
Average review rating: 4.59

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (35) , Travelocity (4) , TripAdvisor (612) , YahooTravel (81)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Incorrect

Appears in 4 comments.

The following words were used in comments with Incorrect:
ignore (3) informative (2) lounge (2) not (2) staff (2)

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1. Both had incorrect and foreshortened dates for our hotel stay.

"Not the quality of a flagship " Read full review on TripAdvisor 5/14/2012 Vote

2. I called asking for routine information, was transferred incorrectly, called back and explained what I wanted very civilly and was YELLED AT for (apparently) not being more specific.

"Desk Receptionist is RUDE " Read full review on TripAdvisor 1/13/2012 Vote

3. Also, the concierge gave us incorrect information on what was opened/closed on Memorial Day and we ended up wasting a lot of time.

"Ask for outside room " Read full review on TripAdvisor 6/5/2010 Vote

4. Examples: being yelled at by bell staff for not getting into a cab fast enough; being ignored by bell staff; taking a long time to retrieve checked bags; lost reservations at check-in; being ignored at the bar, being ignored at the restaurant; fitness center machines that don't work; marginal executive lounge food; messy executive lounge; frequent incorrect billing; rates changed without notice.

"Go ahead, treat me like dirt. " Read full review on TripAdvisor 3/24/2009 Vote