JW Marriott Hotel Washington DC, Washington DC, Complaint

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Rank

28th

Out of 279

JW Marriott Hotel Washington DC	Average Price: $497 Check Rates

Hotel Class:

1331 Pennsylvania Avenue NorthWest

Washington DC, 20004 View map

4-Star Hotel Rank: 8 of 30
Average review rating: 4.59

OpinionWell Value Index: 2

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (35) , Travelocity (4) , TripAdvisor (612) , YahooTravel (81)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (8) a bit small (10) annoy (14) avoid (10) bad (21) barely (6) bed bugs (6) complain (21) complaint (21) cramped (6) dated (8) difficult (7) dirty (4) disappoint (45) downside (13) expensive (61) frustrated (5) hard (17) hassle (7) horrible (5) ignored (6) inconvenient (5) incorrect (4) issue (32) lack (9) loud (11) mistake (8) negative (18) noise (28) noisy (10) overpriced (7) poor (4) poorly (6) pretty small (4) pricey (24) problem (48) ridiculous (6) rude (22) sad (4) slow (18) terrible (4) tiny (10) too small (5) ugly (6) uncomfortable (4) unfortunate (13) unfriendly (4) weird (4) worst (12) wrong (7)

Complaint

Appears in 41 comments.

The following words were used in comments with Complaint:
$ (2) bar (3) bathroom (3) beautifully (2) complaints (41) condition (2) customer (2) desk (3) elevator (3) hotel (9) never (3) night (2) noisy (2) not (6) park (4) personable (2) room (10) service (2) size (2) small (6)

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1. We immediately called security and made a complaint.

"Big, Convention minded hotel , serious security issue. " Read full review on TripAdvisor 5/19/2012 Vote

2. My only complaint is the cost of parking - $50 to park overnight.

"Location Location Location! " Read full review on TripAdvisor 4/23/2012 Vote

3. I wrote a letter of complaint, but never heard anything back from them even though I am a Marriott Rewards Silver customer.

"Not up to Marriott standard " Read full review on TripAdvisor 3/18/2012 Vote

4. Each time I provided them with a complaint, it was a different person at the desk and I have to spend 5 minutes explaining that I had done all that could be expected to check that it was not my computer that was the problem.

"Not up to Marriott standard " Read full review on TripAdvisor 3/18/2012 Vote

5. Biggest complaint: the morning I left, there was a marathon which closed down many of the roads in the immediate vicinity.

"Beautiful space; good option for DC " Read full review on TripAdvisor 3/17/2012 Vote

6. My complaints are limited to the size of the room, the condition of the mattress, and the 'bang for the buck.

"Wonderful Property but not w/o Drawbacks " Read full review on TripAdvisor 3/11/2012 Vote

7. ) lobby, the room, restaurants, bar, and exterior were all perfect - no complaints there.

"Wonderful Property but not w/o Drawbacks " Read full review on TripAdvisor 3/11/2012 Vote

8. All of the bathrooms are very small (which would be my only complaint).

"Centrally located to monuments & historic sites " Read full review on TripAdvisor 3/5/2012 Vote

9. My one complaint is that Marriott NEVER offers free wi-fi at any of their upper end chains.

"Expensive but Nice " Read full review on TripAdvisor 2/20/2012 Vote

10. I have no complaint with the hotel other than the lunatic elevator system.

"A stupid solution in seach of a problem... " Read full review on TripAdvisor 1/20/2012 Vote