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Rank
28th
Out of 279

JW Marriott Hotel Washington DC

Average Price: $497  
 
Hotel Class:
1331 Pennsylvania Avenue NorthWest
Washington DC, 20004 View map  
4-Star Hotel Rank: 8 of 30
Average review rating: 4.59
OpinionWell Value Index: 2
Traveler reviews analyzed: BedBugRegistry (1) , Expedia (35) , Travelocity (4) , TripAdvisor (612) , YahooTravel (81)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 30 comments. 
The following words were used in comments with Complain:
$ (3)   bathroom (2)   charged (2)   desk (4)   helpful (3)   hotel (4)   internet (3)   management (3)   much (2)   never (2)   not (5)   phone (2)   pool (3)   public (2)   reviews (2)   room (9)   service (2)   small (2)    
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1. When stated we will contact Marriott Corpt and complain more, she stated go ahead, they will forward it to me and I don,t care what you do.
"Manager could care less " Read full review on TripAdvisor   4/22/2012 Vote      
2. After paying more than $1000 dollars for my stayed I complained about having to pay for receiving a package (one would imagine that this part of the service in a 5star hotel, given that they simply called us to come down stairs to pick it up).
"Good location but not a 5 star " Read full review on TripAdvisor   4/4/2012 Vote      
3. Last year our bathroom was much bigger, but we didn't have the energy to complain and just lived with it this time around.
"Good Business related hotel, close to everything " Read full review on TripAdvisor   4/2/2012 Vote      
4. Even though I complained repeatedly, the internet connection in the room never worked.
"Not up to Marriott standard " Read full review on TripAdvisor   3/18/2012 Vote      
5. I was without an internet device for my trip, but I heard others complaining about the spottiness of the wifi.
"Very good if you can get a reasonable rate " Read full review on TripAdvisor   1/13/2012 Vote      
6. You'd be hard pressed to find anything to complain about at this hotel.
"Fantastic value in a top location! Recommended! " Read full review on TripAdvisor   11/27/2011 Vote      
7. ???? Sorry no need to complain - after the ever loving lack of service here and resend I can see them spitting in the stuff.
"Pathetic for a JW level hotel " Read full review on TripAdvisor   11/26/2011 Vote      
8. I had to walk down to complain to the front desk manager, who somehow miraculously found a proper room with a king bed.
"Great location, TERRIBLE SERVICE, old tired rooms " Read full review on TripAdvisor   10/7/2011 Vote      
9. Even the cleaner was complaining.
"Not good enough for the money!! " Read full review on TripAdvisor   9/20/2011 Vote      
10. I was nervous when we arrived and our room was not ready early because my husband is a platinum member, but we had nothing to complain about once we got in, other than a pool that could use some attention to its chemicals.
"Location, service, quality all in one place " Read full review on TripAdvisor   7/11/2011 Vote      
   
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