6. We decided to see a show & went through the conceirge at the hotel, we were offered 2 tickets at a really good price which we purchased, the conceirge stated these were the last 2 available & we had to pick them up before 18:00hrs, which we went down at 17:55hrs to do & was told they hadn't arrived, however the conceirge gave us an address to go & pick them up, which i refused to do & asked for a refund, she became sort of unhelpful stating she would wait longer but pointed out many times she would miss her train & not see her kids trying to make us feel gulity, however they did turn up 15 mins later she was still pointing out the guilt trip to us.