The New Yorker Hotel, New York City, Complain

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OpinionWell
Rank

20th

Out of 676

The New Yorker Hotel	Average Price: $312 Check Rates

Hotel Class:

481 Eighth Avenue

New York City, 10001 View map

4-Star Hotel Rank: 7 of 106
Average review rating: 3.8

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (91) , TripAdvisor (1630)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (22) annoy (30) avoid (27) awful (25) bad (89) bed bugs (25) chipped (19) complain (65) complaint (50) cramped (28) dated (52) delay (13) difficult (14) dirty (28) disappoint (107) downside (29) expensive (129) fussy (12) hard (63) hardly (13) hassle (27) horrible (18) inconvenient (13) issue (71) lack (31) loud (36) mistake (12) negative (64) noise (131) noisy (53) outdated (20) overpriced (17) poor (34) pricey (24) problem (170) rock (22) rude (94) shock (16) slow (48) smell (23) terrible (30) tiny (108) too small (20) uncomfortable (17) unfortunate (23) unfriendly (19) unhelpful (18) worn (16) worst (26) wrong (61)

Complain

Appears in 66 comments.

The following words were used in comments with Complain:
bathroom (7) bed (5) change (6) clean (6) desk (10) elevator (6) floor (9) good (6) hotel (13) management (6) never (5) new (6) night (13) not (21) reception (6) reviews (10) room (43) service (6) small (5) staff (6)

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1. complained at reception dis-morning and the guest service lady didn't seem too concerned about it and said she would put another room on hold and to call back in an hour or two.

"Not going well!! " Read full review on TripAdvisor 5/8/2012 Vote

2. When I complained at reception the first question was whether I had paid directly for the room - surely this is irrelevant.

"Not a hotel for a business trip " Read full review on TripAdvisor 5/3/2012 Vote

3. To be fair I did complain the front desk manager in the morning and they refunded half our room rate.

"The history and great location does not make up for the poor service. " Read full review on TripAdvisor 4/23/2012 Vote

4. Initially we had a pokey room on the 23rd floor with a poor view, however after a night a noise from a neighbour (the walls seem very thin), we complained and were eventually moved to a room on the 33rd floor with fantastic views of the Hudson River.

"A comfortable Place to Stay " Read full review on TripAdvisor 4/8/2012 Vote

5. I also couldn't complain about the maid service - staff were friendly and the room was always thoroughly cleaned.

"Very Rude Front Desk Staff " Read full review on TripAdvisor 4/1/2012 Vote

6. Other reviews complained about time spent waiting on lifts, we had no problems.

"Great location, very helpful attentive staff " Read full review on TripAdvisor 3/19/2012 Vote

7. I returned one afternoon with a lady checking the sink in the bathroom after a report by the cleaning staff of slow drainage; so they do try to get things right without the guest complaining (actually I didn't think that the water drained particularly slowly).

"Good value for money. It worked! " Read full review on TripAdvisor 3/11/2012 Vote

8. I think if you're the sort of person who goes to NYC and complains your hotel room is small then I think you should question whether you're truly getting the most out of the city.

"First time in NYC, so glad we picked The New Yorker " Read full review on TripAdvisor 3/3/2012 Vote

9. So tired and disappointed with the attitude from the reservation desk that for the first time ever dd not complain, thought these words would speak louder.

"Awful " Read full review on TripAdvisor 3/2/2012 Vote

10. I saw a lot of reviews complaining about the room size, but this is NYC, you can't expect a huge hotel room unless you are prepared to shell out a bunch of cash.

"Great location! " Read full review on TripAdvisor 2/8/2012 Vote