9. On our 2nd day we were unable to get back into out room and after investigating at reception we were told there was a problem with out room and had to move, we were ungraded to a lovely suite for the inconvenience, unfortuantly I left a brand new jumper in the room and never got it back which was a little unsettling as we had only just vacated it :(, over experience was a goodone and hotel staff are helpful at arranging airport transferee and giving advice for use of subway etc x.