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Rank
20th
Out of 676

The New Yorker Hotel

Average Price: $312  
 
Hotel Class:
481 Eighth Avenue
New York City, 10001 View map  
4-Star Hotel Rank: 7 of 106
Average review rating: 3.8
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (91) , TripAdvisor (1630)
SAFE TO BOOK ? (3/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 94 comments. 
The following words were used in comments with Rude:
$ (4)   desk (13)   extremely (5)   few (4)   friendly (7)   helpful (13)   hotel (22)   liked (5)   management (5)   money (7)   new (6)   not (25)   offers (4)   pretty (4)   reception (14)   return (4)   room (17)   service (6)   staff (50)   unhelpful (6)    
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1. We were pleased with our room but would have liked a better view so we went down to reception to see about getting an upgrade, once again it was jimmy who said 'you can't get a better view because the people that have these rooms have paid more money than you' I explained I was willing to pay extra but he just said 'well no rooms are available' great holiday spoiled by one rude man.
"Rude jimmy " Read full review on TripAdvisor   5/10/2012 Vote      
2. They are even rude.
"Terrible Customer Service " Read full review on TripAdvisor   5/7/2012 Vote      
3. There was no offering of information about the surrounding area, no map offered, no information about the hotel - not even the time of breakfast - and the person on checkout was just plain rude.
"Some great bits - if only the staff knew about customer service. " Read full review on TripAdvisor   5/4/2012 Vote      
4. However we were immediately met by a very rude person at the check in counter.
"The history and great location does not make up for the poor service. " Read full review on TripAdvisor   4/23/2012 Vote      
5. Some of the Reception staff are a little bit rude but don't let that put you off.
"First time but not the last " Read full review on TripAdvisor   4/23/2012 Vote      
6. Overall our stay in New York was incredible and i would stay at this hotel again (if you don't mind the front desk staffs rudeness).
"Great location " Read full review on TripAdvisor   4/20/2012 Vote      
7. One note,a lot of the staff on reception are very rude and clearly are not bothered that you have paid a large amount to stop at this hotel.
"A comfortable Place to Stay " Read full review on TripAdvisor   4/8/2012 Vote      
8. Sometimes the staff were rude but think this was due to stress because of how busy it used to get.
"Brilliant hotel in a perfect location to explore the city! " Read full review on TripAdvisor   4/2/2012 Vote      
9. We noticed other guests getting treated the same and also commenting on how rude the staff were so this does not appear to be a one off.
"Very Rude Front Desk Staff " Read full review on TripAdvisor   4/1/2012 Vote      
10. During our stay we were shocked at how rude and unhelpful the reception staff were.
"Very Rude Front Desk Staff " Read full review on TripAdvisor   4/1/2012 Vote      
   
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