Essex Inn Chicago, Chicago, Poor

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Rank

49th

Out of 415

Essex Inn Chicago	Average Price: $225 Check Rates

Hotel Class:

800 South Michigan Avenue

Chicago, 60605 View map

3-Star Hotel Rank: 18 of 73
Average review rating: 3.38

OpinionWell Value Index: 6

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (72) , MyTravelGuide (5) , TripAdvisor (421) , YahooTravel (48)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (5) annoy (6) avoid (4) awful (4) bad (32) big deal (9) broken (9) chipped (5) claustrophobic (4) complain (16) complaint (4) cramped (6) damage (6) dated (16) delay (3) difficult (4) dirty (12) disappoint (25) disturbing (4) downside (8) expensive (29) hard (18) hardly (6) inconvenient (5) issue (31) lack (5) loud (9) mistake (5) nasty (6) negative (11) noise (21) noisy (12) outdated (7) poor (8) pretty small (5) problem (43) ridiculous (5) rude (12) shabby (6) slow (25) smell (11) smoker (4) terrible (8) tiny (25) too small (8) uncomfortable (6) unfortunate (7) worst (8) would have liked (5) wrong (7)

Poor	Appears in 11 comments.

The following words were used in comments with Poor:
clean (2) customer (2) management (2) reviews (2) room (2) service (3) staff (3)

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1. Very poor heating cooling, sheets don't fit the beds and housekeeping doesn't even empty the trash each day.

"You get what you pay for! " Read full review on TripAdvisor 4/19/2012 Vote

2. We were a little worried by previous reviews, a feeling that was worsesned by poor phone call handling and unreturned email.

"Loved It " Read full review on TripAdvisor 12/10/2011 Vote

3. PLUS: location, shuttle, staff very helpful, within walking distance to many attractions, trolley stop at corner, pool, outdoor deckMINUS: rooms were small (but we new that before going), restaurant very pricey, poor lighting in room (my kids got sick of me complaining about this).

"great times " Read full review on TripAdvisor 9/6/2011 Vote

4. Restaurant is poor, even for breakfast, but I don't think it's run by the Essex.

"My Kind of Town, My Kind of Hotel " Read full review on Expedia 8/13/2009 Vote

5. Very POOR customer service.

"Did NOT honor confirmed reservation!!! " Read full review on TripAdvisor 4/10/2009 Vote

6. VERY POOR MANAGEMENt.

"Very Poor Management! Will Never Stay There Again " Read full review on TripAdvisor 2/13/2009 Vote

7. After reading some of the poor reviews from earlier in the year, I would have to say they have definetly cleaned things up.

"Long weekend away from Kids " Read full review on YahooTravel 6/8/2008 Vote

8. It is amazing that such upbeat friendly staff (the bell hop/concierge, cleaning staff, other desk workers) could work for managers with such poor customer service skills.

"The Ice Box " Read full review on TripAdvisor 1/20/2008 Vote

9. There was one request that I had to make twice, for an extra blanket, but this seemed more of an oversight than anything resembling poor service, and they were quick to rectify it.

"Better than expected " Read full review on TripAdvisor 10/12/2006 Vote

10. Although the hotel was great price-wise for poor college students I would never stay there again.

"Getto-fabulous! " Read full review on TripAdvisor 8/17/2005 Vote