1. But when I came down to your concierge to ask him for help changing my flight, this was his answer:But this was the worse and the cherry on the cake, on Friday night we notice a strong cigarette smell on our room, I call the front desk to report it, I have to tell you that I hate cigarette and even worse if I have to sleep in a room that smell like an ashtray, a 300 collar ashtray.