James Hotel Chicago, Chicago, Problem

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Rank

7th

Out of 415

James Hotel Chicago	Average Price: $282 Check Rates

Hotel Class:

55 East Ontario

Chicago, 60611 View map

4-Star Hotel Rank: 3 of 39
Average review rating: 4.23

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (37) , Travelocity (9) , TripAdvisor (655) , YahooTravel (30)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (9) annoy (18) avoid (6) awful (7) bad (21) big deal (11) broken (13) chipped (6) complain (17) complaint (24) cramped (9) delay (4) difficult (19) dirty (8) disappoint (51) downside (8) expensive (28) gross (7) hard (32) hassle (5) horrible (11) inconvenient (6) issue (36) lack (16) loud (24) mistake (8) negative (22) noise (67) noisy (18) overpriced (5) poor (13) pretentious (8) pricey (12) problem (46) ridiculous (5) rock (9) rude (12) sadly (5) slow (18) smell (16) sophisticated (5) stale (5) terrible (7) tiny (21) ugly (5) uncomfortable (7) unfortunate (18) worn (6) worst (5) wrong (14)

Problem

Appears in 46 comments.

The following words were used in comments with Problem:
apology (2) bathroom (3) breakfast (2) cares (2) complaints (2) condition (3) correct (2) deal (2) elevator (5) hotel (10) noise (2) not (8) room (10) service (3) staff (2) tiny (2) toilets (2) upgraded (4) wall (2) weekends (3)

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1. My only problem on this trip was that they were short-staffed on my day to check out, so it took a bit longer usual.

"Second time's a charm! " Read full review on TripAdvisor 2/20/2012 Vote

2. Not that that was a problem itself, but he had made such a big deal of the upgrade and the promo at the time was 'show the upgrade barcode on your phone for a free upgrade.

"Meh! " Read full review on TripAdvisor 11/24/2011 Vote

3. An engineer came to service the air conditioner, but couldn't really resolve the problem.

"Disappointing " Read full review on TripAdvisor 10/29/2011 Vote

4. no elevator problems as is often the case in boutique hotels.

"gem off michigan ave " Read full review on TripAdvisor 10/25/2011 Vote

5. We had booked three king rooms but were informed upon check-in that power/air condition problems had made the king rooms unavailable and they'd recommend air conditioned double rooms instead.

"Very nice and conveniently located " Read full review on TripAdvisor 8/10/2011 Vote

6. These were changed with no question or problems.

"The best customer service yet. " Read full review on TripAdvisor 8/5/2011 Vote

7. Called manager on duty who responded with a comped taxi to the venue, but unfortunately this didn't entirely solve the problem and actually made some things worse.

"Not tourist friendly " Read full review on TripAdvisor 7/21/2011 Vote

8. No one was aware of my problem.

"Beware of Room #1618 " Read full review on TripAdvisor 7/8/2011 Vote

9. after that, they didn't want to hear any problems.

"Very disappointed with The James " Read full review on TripAdvisor 7/7/2011 Vote

10. Many other guests were having the same problem, so it must have been a glitch in the system on that weekend, but it was still irritating.

"A Good Downtown Hotel for Family With Teens " Read full review on TripAdvisor 6/29/2011 Vote