James Hotel Chicago, Chicago, Complain

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Rank

7th

Out of 415

James Hotel Chicago	Average Price: $282 Check Rates

Hotel Class:

55 East Ontario

Chicago, 60611 View map

4-Star Hotel Rank: 3 of 39
Average review rating: 4.23

OpinionWell Value Index: 7

Traveler reviews analyzed: Expedia (37) , Travelocity (9) , TripAdvisor (655) , YahooTravel (30)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	Recent comments complained about room smell.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (9) annoy (18) avoid (6) awful (7) bad (21) big deal (11) broken (13) chipped (6) complain (17) complaint (24) cramped (9) delay (4) difficult (19) dirty (8) disappoint (51) downside (8) expensive (28) gross (7) hard (32) hassle (5) horrible (11) inconvenient (6) issue (36) lack (16) loud (24) mistake (8) negative (22) noise (67) noisy (18) overpriced (5) poor (13) pretentious (8) pricey (12) problem (46) ridiculous (5) rock (9) rude (12) sadly (5) slow (18) smell (16) sophisticated (5) stale (5) terrible (7) tiny (21) ugly (5) uncomfortable (7) unfortunate (18) worn (6) worst (5) wrong (14)

Complain

Appears in 20 comments.

The following words were used in comments with Complain:
breakfast (2) cold (2) hotel (4) never (2) nice (2) noise (2) not (3) reception (2) room (9)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. By the way, those complaining about noise- it's CHICAGO.

"Customer Service is Tops " Read full review on TripAdvisor 3/29/2012 Vote

2. Nothing to complain about at all for this hotel.

"Perfect for Business Travel - No Complaints " Read full review on TripAdvisor 3/1/2012 Vote

3. Maybe the reception could be more attentive, but nothing to complain.

"Excellent option in Chicago " Read full review on TripAdvisor 2/20/2012 Vote

4. We are in a room with a queen bed, the only thing I complain about is there is only one little drawer, so we are literally living out of our suitcase.

"Love this Hotel " Read full review on TripAdvisor 12/3/2011 Vote

5. As for those who complain in other reviews I am quite surprised since we have never experienced anything negative in the many times staying here.

"Another great stay " Read full review on TripAdvisor 11/28/2011 Vote

6. I complained immediately at reception, however, they couldn't offer me an alternative room.

"Nothing special - below expectations " Read full review on TripAdvisor 9/9/2011 Vote

7. They gave us complimentary breakfast for the smoking room when I complained but it was only one thing on the menu and then they charged us on our bill.

"Some issues which would not have expected given reviews " Read full review on TripAdvisor 9/2/2011 Vote

8. The general upkeep of the common areas left a lot to be desired, it took 48 hours for housekeeping to vacum up plasterboard scattered on the carpet on the level 12 lift lobby, and only after we complained.

"How did they get it so wrong? " Read full review on TripAdvisor 7/12/2011 Vote

9. As for room 1618, I believe I was not the first guest to complain about the air conditioner.

"Beware of Room #1618 " Read full review on TripAdvisor 7/8/2011 Vote

10. When I complained, the staff simply stated with a shrug that the door would have to be taken off the hinges and shaved down.

"I was very disappointed " Read full review on TripAdvisor 6/16/2010 Vote