4. We have photos to prove all this, the lift broke down all the time so we walked up the stairway which was concrete steps and metal railings with big metal rubbish bins overflowing with rubbish (rather like a fire escape) only worse, the only way to get to your rooms is through an open garage area open all day and night also with a back exit open also possibly the down and outs slept there at night?? so anyone had access to your rooms, and we paid for this?and after all the passport checks before we left the Uk, this makes a nonsense of this.