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OpinionWell
Rank
195th
Out of 676

Hotel 31

Average Price: $153  
 
Hotel Class:
120 East 31 Street
New York City, 10016 View map  
2-Star Hotel Rank: 36 of 144
Average review rating: 3.89
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (34) , TripAdvisor (475) , YahooTravel (10)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 9 comments. 
The following words were used in comments with Rude:
desk (2)   hotel (2)   management (3)   staff (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. I asked to speak to the manager about his rude tone & lack of help but he just hung up on me.
"Overworked clerk was rude to me " Read full review on TripAdvisor   8/10/2011 Vote      
2. The clerk at the desk seemed overworked and was rude to me.
"Overworked clerk was rude to me " Read full review on TripAdvisor   8/10/2011 Vote      
3. While we were happy enough with the room, there were 2 downsides - the scary claustrophobic lift and the rude reception staff, who made you feel like even asking a simple question was a massive inconvenience to them.
"Great location, small but suitable room, moody staff " Read full review on TripAdvisor   8/16/2010 Vote      
4. I've never heard anyone in the service/hospitality business speak so rudely to customers.
"Bed Bugs and Management Without a Clue about Customer Service " Read full review on TripAdvisor   5/22/2009 Vote      
5. The man was very rude and said 'call back tomorrow'.
"already cancelled my reservation and havent even gone yet " Read full review on TripAdvisor   7/15/2008 Vote      
6. We decided to check out earlier and the front desk person gave us a very hard and rude time.
"A Nightmare! " Read full review on TripAdvisor   9/6/2007 Vote      
7. The manager at Hotel 31 was rude, arrogant and completely unhelpful and I can`t believe his cavalier attitude to reservations.
"Caution Reservation not honoured " Read full review on TripAdvisor   7/6/2006 Vote      
8. As the only compensation, the manager rudely listed four hotels of poorer quality, all of which were already full.
"Overbooked rooms and lost reservations " Read full review on TripAdvisor   6/17/2005 Vote      
9. Read mixed reviews about it but mostly seemed people said the staff was rude - well.
"Yep!!! " Read full review on TripAdvisor   8/3/2004 Vote      
   
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