Renaissance New York Hotel Times Square, New York City, Complain

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Rank

28th

Out of 676

Renaissance New York Hotel Times Square	Average Price: $467 Check Rates

Hotel Class:

Two Times Square, 714 7th Avenue

New York City, 10036 View map

4-Star Hotel Rank: 12 of 106
Average review rating: 4.34

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (28) , MyTravelGuide (49) , Travelocity (5) , TripAdvisor (673) , YahooTravel (50)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit pricey (7) annoy (9) avoid (14) awful (5) bad (26) badly (3) barely (5) bed bugs (4) big deal (5) bothersome (3) complain (13) complaint (14) cramped (4) difficult (4) dirty (7) disappoint (31) disturbing (6) downside (11) errors (3) expensive (47) hard (13) hectic (4) horrible (9) inconvenient (13) issue (32) lack (10) loud (22) mad (6) mistake (4) negative (19) noise (126) noisy (25) overpriced (7) poor (4) pricey (23) problem (44) ridiculous (5) rock (13) rude (15) shame (3) shock (8) slow (12) smell (7) terrible (8) tiny (13) too small (3) uncomfortable (8) unfortunate (6) worn (5) wrong (9)

Complain

Appears in 21 comments.

The following words were used in comments with Complain:
bed (2) clean (2) desk (3) elevator (4) floor (3) hotel (3) lobby (2) loud (2) noise (2) not (2) room (9) smoke (3) view (2)

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1. Some reviews complained about noise from outside and noise from the elevators.

"Amazing Hotel " Read full review on TripAdvisor 1/19/2012 Vote

2. For the following two days the hallway was continuously filled with the strong odor of cigarettes and I again called the front desk to complain.

"Not as good as expected " Read full review on TripAdvisor 9/25/2011 Vote

3. Really cant complain about anything with this hotel and would definately stay there again.

"Wonderful Honeymoon in NYC " Read full review on TripAdvisor 9/14/2011 Vote

4. When I called guest services to complain they did nothing.

"Hurricane discomfort " Read full review on TripAdvisor 8/27/2011 Vote

5. I did call and complain then, and the front desk person could even hear it over the phone, it was so loud.

"Construction noise RIGHT outside our window was annoying " Read full review on TripAdvisor 5/11/2011 Vote

6. I didn't complain, thinking they'd move on by the next day.

"Construction noise RIGHT outside our window was annoying " Read full review on TripAdvisor 5/11/2011 Vote

7. The second night our neighbors had a loud party, and the manager went in twice when we complained and threatened to put them out.

"Great Stay in the Heart of Manhattan " Read full review on TripAdvisor 7/19/2010 Vote

8. First of all, the two elevators to rooms is really good security, don't complain.

"Great Staff, Great Hotel, Great Room, and Great Location! " Read full review on TripAdvisor 2/21/2010 Vote

9. Also, traditional 'sub' lobby is a little annoying but for safety, I can't complain.

"Great Splurge... " Read full review on TripAdvisor 10/21/2009 Vote

10. For those that complained about the check in being on the second level.

"GREAT experience " Read full review on TripAdvisor 7/18/2008 Vote