Hilton Garden Inn Times Square, New York City, Rude

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Rank

6th

Out of 676

Hilton Garden Inn Times Square	Average Price: $340 Check Rates

Hotel Class:

790 Eighth Avenue

New York City, 10019 View map

3-Star Hotel Rank: 4 of 154
Average review rating: 4.21

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (83) , MyTravelGuide (5043) , Travelocity (12) , TripAdvisor (1756) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit small (10) annoy (12) avoid (34) awful (15) bad (71) barely (8) bed bugs (24) big deal (9) chipped (7) complain (44) complaint (32) cramped (16) difficult (8) dirty (14) disappoint (91) disturbing (23) downside (11) expensive (85) hard (73) hardly (15) horrible (9) inconvenient (9) issue (69) lack (10) loud (40) mad (11) mediocre (6) mistake (9) negative (48) noise (328) noisy (83) overpriced (8) poor (17) pricey (30) problem (141) rock (21) rude (21) shame (9) sick (9) slow (16) smell (30) stained (6) terrible (11) tiny (18) too small (9) uncomfortable (9) unfortunate (31) worn (12) worst (10) wrong (25)

Rude	Appears in 124 comments.

The following words were used in comments with Rude:
clerk (6) concierge (9) customer (8) desk (21) employee (5) extremely (5) friendly (9) great (5) helpful (7) hotel (18) housekeeping (5) informative (4) least (6) liked (5) not (36) park (8) reception (5) room (16) service (20) staff (64)

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1. The front desk staff was rude, the rooms are small and the bed was like sleeping on a rock.

"I will NEVER stay at this property again. Terrible! " Read full review on TripAdvisor 3/17/2012 Vote

2. Reception staff were polite and courteous, as was Larry the concierge - infact he was fantastic, however the lady who shared the role with Larry was exceptionally rude.

"Great Time in NYC " Read full review on TripAdvisor 3/11/2012 Vote

3. I asked the doorman to help me with a taxi and he rudely informed me it was not his job.

"Room was fine BUT the lobby staff needs some polish " Read full review on TripAdvisor 11/9/2011 Vote

4. I finally got over the rude key demands by the end of my stay but then.

"Room was fine BUT the lobby staff needs some polish " Read full review on TripAdvisor 11/9/2011 Vote

5. I just flew in from overseas in the morning and got to the hotel around noon, and I was rather rudely informed by an African American male staff at reception that even though I had made a booking weeks ago, since the hotel was 100% occupied, I had to wait for my room.

"There are better choices out there " Read full review on TripAdvisor 9/23/2011 Vote

6. Preconception of new Yorkers was of rudeness and arrogance, couldn,t have been more wrong, everyone we spoke to we,re always polite and friendly with a great sense of humour, You can always find a deli for breakfast and lunch at reasonable prices to keep the costs down, try to avoid eating out near times square, a little on the expensive side, although its a great place to visit and always very busy.

"we loved it and would highly recommend new york " Read full review on TripAdvisor 9/4/2011 Vote

7. Trust me it's hard to be that nice day after day especially when some guests are so rude.

"Would recommend to others! " Read full review on TripAdvisor 8/9/2011 Vote

8. The only issue I had with the hotel is the restuarant, very cramped and rude staff.

"Nice Hotel, Best Deal in Times Square " Read full review on TripAdvisor 6/17/2011 Vote

9. Besides the rude doormen and the restaurant the hotel is very worth it.

"More Pros Than Cons " Read full review on TripAdvisor 4/18/2011 Vote

10. So my initial impression was not very good, I was most disappointed by the customer service we experienced the man that had checked us in was very blunt on occassions even bordering on rude and overall totally unhelpful and just said that we had what we had paid for and we haven't got any other options.

"Good, but not as good as I thought it would be " Read full review on TripAdvisor 2/26/2011 Vote