Hilton Garden Inn Times Square, New York City, Complaint

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Rank

6th

Out of 676

Hilton Garden Inn Times Square	Average Price: $340 Check Rates

Hotel Class:

790 Eighth Avenue

New York City, 10019 View map

3-Star Hotel Rank: 4 of 154
Average review rating: 4.21

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (83) , MyTravelGuide (5043) , Travelocity (12) , TripAdvisor (1756) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 182 comments.

The following words were used in comments with Complaint:
bathroom (11) bed (12) clean (7) comfortable (7) complaints (182) desk (6) helpful (6) hotel (34) internet (8) liked (11) management (5) nice (6) noise (6) not (26) price (9) room (41) shower (9) size (6) small (12) staff (6)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. I'm really short and the counter is pretty deep, so it was difficult to get close to the mirror to do my makeup, but that's not really a complaint because it was a nice space.

"The place to stay in NYC " Read full review on TripAdvisor 5/23/2012 Vote

2. My only complaint is the thin walls, which make it fairly easy to deduce what is afoot in the adjacent rooms or hallway.

"Exceeded expectations " Read full review on TripAdvisor 5/16/2012 Vote

3. No complaints at all.

"Great location, polite staff, comfy bed! " Read full review on TripAdvisor 5/1/2012 Vote

4. One complaint we had was there wasnt a fan in the bathroom so it did make the room seem a little musty and damp.

"Great Location for Times Square " Read full review on TripAdvisor 4/10/2012 Vote

5. I have no complaints and will stay here again when in the city.

"Will definately stay here again. Excellent Staff and service. Great location! " Read full review on TripAdvisor 4/8/2012 Vote

6. The only complaint I can think of is the shower didn't drain properly- and we had to wait about 15 minutes between everyone's showers for the water to drain out before someone else could shower.

"Perfect place for our NY adventure! " Read full review on TripAdvisor 4/4/2012 Vote

7. My complaint was met with silence.

"I will NEVER stay at this property again. Terrible! " Read full review on TripAdvisor 3/17/2012 Vote

8. The only noise complaint I had was from the trash pickup every morning at 4, but mainly the emptying of the dumpsters.

"HGI Times Square " Read full review on TripAdvisor 3/5/2012 Vote

9. We booked rooms at the Hilton Garden and have no complaints.

"Great Customer Service, Clean & Comfy Rooms " Read full review on TripAdvisor 3/2/2012 Vote

10. We have no complaints, and even though is on a busy street we slept like babies.

"Loved it! " Read full review on TripAdvisor 2/25/2012 Vote