Hilton Garden Inn Times Square, New York City, Complain

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Rank

6th

Out of 676

Hilton Garden Inn Times Square	Average Price: $340 Check Rates

Hotel Class:

790 Eighth Avenue

New York City, 10019 View map

3-Star Hotel Rank: 4 of 154
Average review rating: 4.21

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (83) , MyTravelGuide (5043) , Travelocity (12) , TripAdvisor (1756) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (10) annoy (12) avoid (34) awful (15) bad (71) barely (8) bed bugs (24) big deal (9) chipped (7) complain (44) complaint (32) cramped (16) difficult (8) dirty (14) disappoint (91) disturbing (23) downside (11) expensive (85) hard (73) hardly (15) horrible (9) inconvenient (9) issue (69) lack (10) loud (40) mad (11) mediocre (6) mistake (9) negative (48) noise (328) noisy (83) overpriced (8) poor (17) pricey (30) problem (141) rock (21) rude (21) shame (9) sick (9) slow (16) smell (30) stained (6) terrible (11) tiny (18) too small (9) uncomfortable (9) unfortunate (31) worn (12) worst (10) wrong (25)

Complain

Appears in 131 comments.

The following words were used in comments with Complain:
change (8) clean (8) desk (13) floor (10) good (8) great (12) hotel (25) location (14) management (11) new (12) night (8) noise (11) normal (6) not (43) price (9) quality (6) room (73) size (6) small (7) staff (7)

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1. complaining and changing rooms is a time-consuming business and we only had 3 days in New York - I didn't want to waste any time at all.

"Disappointed... " Read full review on TripAdvisor 2/20/2012 Vote

2. It was my mistake not to complain as I realise I didn't give the hotel a chance to respond but as it was a trip I had planned for my husband's birthday, I didn't want to be negative about it.

"Disappointed... " Read full review on TripAdvisor 2/20/2012 Vote

3. I read one review on here who complained their room was dirty and worn, but I did not find this to be the case at all.

"Location Location Location ... and Friendly Service Too ! " Read full review on TripAdvisor 2/2/2012 Vote

4. People have seemed to complain about the decor or rooms and hallways but I had no problems with it.

"Everything where you need, exactly where you need it " Read full review on TripAdvisor 1/16/2012 Vote

5. Some of our party complained of road noise as they were staying on the 1st or 2nd level.

"Great location - awesome stay " Read full review on TripAdvisor 1/7/2012 Vote

6. Other reviews complain about subway rumblings and the wear of the hotel, but in this case location trumps everything.

"HGI is the best value for the location! " Read full review on TripAdvisor 12/21/2011 Vote

7. i'm not really one to complain, since i am hardly in my room when in new york, but just thought i should list my observations.

"chose based on TA reviews, nothing special " Read full review on TripAdvisor 12/13/2011 Vote

8. Normally under these circumstances we'd change rooms, but the view made us stay and not complain.

"Difficulty Sleeping " Read full review on TripAdvisor 12/5/2011 Vote

9. Since I couldn't find anything to complain about, I'm giving this hotel a 5-star.

"Not Fancy, but Great Stay " Read full review on TripAdvisor 11/30/2011 Vote

10. I have a really high standard when it comes to cleanliness of hotels and I can assure you, no complains here.

"Clean Hotel, Unbeatable Location " Read full review on TripAdvisor 10/30/2011 Vote