Grosvenor Resort in Walt Disney World Resort, Lake Buena Vista, Complain

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Grosvenor Resort in Walt Disney World Resort	Average Price: $160 Check Rates

Hotel Class:

1850 Hotel Plaza Boulevard

Lake Buena Vista, 32830 View map

3-Star Hotel Rank: 1 of 7
Average review rating: 3.73

OpinionWell Value Index: 10

Traveler reviews analyzed: YahooTravel (2) , MyTravelGuide (133) , Travelocity (12) , Expedia (72) , TripAdvisor (2443)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 91 comments.

The following words were used in comments with Complain:
apology (4) arrival (4) bed (10) charged (5) desk (11) friendly (5) good (5) guest (5) hotel (13) management (10) much (9) need (4) never (8) not (23) park (6) price (4) problem (6) reviews (4) room (38) sheets (4)

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1. I complained at the front desk the next morning but needless to say our trip to this place has not been at all what I expected and I will never ever return here.

"Very bad first experience! " Read full review on TripAdvisor 3/19/2012 Vote

2. Our guests did complain and we tried to make adjustments but it was still cold.

"EXCELLENT! " Read full review on TripAdvisor 2/1/2012 Vote

3. Nothing impressive but nothing to complain about.

"Nothing to complain about. " Read full review on TripAdvisor 10/20/2011 Vote

4. Self Parking was ok after getting back from the park late we had to park far away from the elevators but hey the parking is free so I guess can't complain too much, other hotels in the area even charge for self parking.

"Jemesis E. At the front Desk Super Nice!!! " Read full review on TripAdvisor 9/27/2011 Vote

5. No time to complain, so I dumped everything in the room, and left for our dinner reservation.

"We had a GREAT stay! " Read full review on TripAdvisor 9/6/2011 Vote

6. But we did pay for the upgrade so we really should have complained.

"Affordable , Nice Hotel " Read full review on TripAdvisor 9/1/2011 Vote

7. We were in too much of a rush to complain.

"Affordable , Nice Hotel " Read full review on TripAdvisor 9/1/2011 Vote

8. i kept complaining to the guest service and they kept telling me 'yah, we've been having that problem and calls for few days, you can go to the lobby there's wifi here' .

"Few shuttle bus equals to long wait and bugs in the vent!! " Read full review on TripAdvisor 8/16/2011 Vote

9. We complained no less than ten times during our three day session and while the work would stop for periods of up to a half hour, it would begin again necessitating the need for us to go to the Sales Office to complain once again only to start the entire process over again.

"Do not choose this hotel for a business meeting! " Read full review on TripAdvisor 7/29/2011 Vote

10. Several of our parties were given rooms with a King bed and then told when we complained that the hotel was 100% booked and they could not make a switch even though we produced a manifest that clearly listed our room requirements and participants.

"Do not choose this hotel for a business meeting! " Read full review on TripAdvisor 7/29/2011 Vote