JW Marriott Ihilani Resort and Spa at Ko Olina, Kapolei, Worst

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Rank

2nd

Out of 7

JW Marriott Ihilani Resort and Spa at Ko Olina	Average Price: $357 Check Rates

Hotel Class:

92 1001 Olani Street

Kapolei, 96707 View map

4-Star Hotel Rank: 2 of 4
Average review rating: 4.29

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (69) , MyTravelGuide (12) , TripAdvisor (740) , YahooTravel (41)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Worst

Appears in 19 comments.

The following words were used in comments with Worst:
bill (2) car (2) concierge (2) entrance (2) experience (2) hotel (2) meal (2) room (4) service (5) spa (2)

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1. The worst part was the overall experience.

"Culture of "no" " Read full review on TripAdvisor 2/22/2012 Vote

2. The concierges were some of the worst we have ever talked to.

"Not a five star resort " Read full review on TripAdvisor 11/14/2011 Vote

3. That was where the pigeons seemed worst.

"Needs improvement - not really worth the price " Read full review on TripAdvisor 9/28/2011 Vote

4. By far the worst service I think we have ever received at a restaurant.

"Beautiful Hotel " Read full review on TripAdvisor 7/14/2011 Vote

5. The hotel service is truly some of the worst I have ever experienced.

"Dissatisfied and Disappointed. " Read full review on TripAdvisor 2/20/2011 Vote

6. We didn't try any of the restaurants after eating what was absolutely the worst breakfast we have ever experienced at any hotel--anywhere.

"Disappointing " Read full review on Expedia 9/29/2009 Vote

7. Was there no concierge avalable? When we talked to them they tried to say, "well your in a tropical island so it's expected to have creatures" which is true, but cockroaches? And isn't it a 4 star resort? They moved us to a supposedly ocean view room which was worst off than our previous room.

"Highly NOT recommended. We found cockroaches in our room. " Read full review on TripAdvisor 8/29/2009 Vote

8. The worst experience for us, was, I kid you not, finding dried blood on our sheets the morning we woke up to leave.

Read full review on MyTravelGuide 11/22/2008 Vote

9. We arrived and hired a car as a hertz gold member, perhaps the worst car rental facility i have used.

"peaceful but long way from the action " Read full review on TripAdvisor 5/6/2008 Vote

10. Absolutely the worst service ever.

"No Aloha Spirit " Read full review on TripAdvisor 4/3/2008 Vote