JW Marriott Ihilani Resort and Spa at Ko Olina, Kapolei, Rude

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Rank

2nd

Out of 7

JW Marriott Ihilani Resort and Spa at Ko Olina	Average Price: $357 Check Rates

Hotel Class:

92 1001 Olani Street

Kapolei, 96707 View map

4-Star Hotel Rank: 2 of 4
Average review rating: 4.29

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (69) , MyTravelGuide (12) , TripAdvisor (740) , YahooTravel (41)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (9) annoy (11) avoid (12) awful (15) bad (61) chipped (7) complain (33) complaint (20) dated (13) difficult (12) dirty (24) disappoint (65) downside (16) expensive (101) filthy (7) hard (20) hardly (7) hectic (6) horrible (19) inconvenient (9) issue (47) lack (19) loud (28) mediocre (11) mildew (8) mold (10) negative (29) nightmare (6) noise (85) noisy (28) outdated (9) outrageous (8) overpriced (22) poor (26) pricey (49) problem (48) ridiculous (15) rock (27) rude (15) sad (10) slow (18) smell (20) stained (10) terrible (22) tiny (6) ugly (7) unfortunate (15) worn (11) worst (9) wrong (21)

Rude	Appears in 27 comments.

The following words were used in comments with Rude:
clean (2) concierge (2) desk (5) disappoint (3) employee (2) night (2) not (3) pool (2) room (5) service (4) shared (2) staff (7) view (2)

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1. not the fault of the JW Marriott, but perhaps they could do something about the loudness of the Disney ceremonies at night, the screaming children from the Disney resort invading the peace of the Marriott's pool, and the rudeness of the Disney employees asking every second where you are staying when you are swimming at the lagoon that the JW Marriott supposedly SHARES.

"Lovely in most respects " Read full review on TripAdvisor 5/3/2012 Vote

2. ' Being caught in a lie and then responding rudely was over the top.

"Culture of "no" " Read full review on TripAdvisor 2/22/2012 Vote

3. I heard many people were disappointed not to be able to take chairs by the pool (some people rudely left towels and didn't show up for hours.

"Beautiful view and a bit of difference from ordinary JW hotels " Read full review on TripAdvisor 1/16/2012 Vote

4. Service in the lounge was on the verge of downright rude.

"Watch out for uninvited guests " Read full review on TripAdvisor 8/26/2011 Vote

5. rude & condescending people working in restaurants and at JW are commonplace.

"That's The Night That The Lights Went Out In Hawaii " Read full review on TripAdvisor 3/6/2011 Vote

6. Valet Employees were unprofessional and rude.

"Absolutely HORRIBLE Experience...Stay away! " Read full review on TripAdvisor 11/9/2009 Vote

7. The girl was quite rude.

"Beautiful Resort " Read full review on TripAdvisor 11/8/2009 Vote

8. So let's move onto value; would you want to pay 5 star prices for a hotel that has problems with sanitation, rude staff and disappointing rooms? Unfortunately we did, about $400 per night.

"5 Star??? Perhaps Re-evaluation Required? " Read full review on TripAdvisor 5/21/2009 Vote

9. And the customer service? The concierge/front desk staff were sub-par at best and tended to be rude, abrupt and disinterested in general.

"5 Star??? Perhaps Re-evaluation Required? " Read full review on TripAdvisor 5/21/2009 Vote

10. The spa and fitness center clientele were ignorant and rude, which was very disappointing.

"Don't waste your money on the restaurants and skip the gym " Read full review on Expedia 4/14/2009 Vote