Home » United States » Hawaii » Kapolei Hotels » JW Marriott Ihilani Resort and Spa at Ko Olina
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Rank
2nd
Out of 7

JW Marriott Ihilani Resort and Spa at Ko Olina

Average Price: $357  
 
Hotel Class:
92 1001 Olani Street
Kapolei, 96707 View map  
4-Star Hotel Rank: 2 of 4
Average review rating: 4.29
OpinionWell Value Index: 9
Traveler reviews analyzed: Expedia (69) , MyTravelGuide (12) , TripAdvisor (740) , YahooTravel (41)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Horrible
Appears in 23 comments. 
The following words were used in comments with Horrible:
arrival (3)   buffet (3)   cold (2)   cruise (2)   food (8)   hotel (6)   nice (2)   not (2)   pool (2)   poor (2)   room (2)   service (6)   slow (2)   staff (3)   traffic (4)    
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1. Also for a high end hotel, the service and quality of the food at the buffet at the Naupako Terrace hotel is horrible.
"Hotel is great - but offset byservice and quality of the buffet breakfast " Read full review on TripAdvisor   5/15/2012 Vote      
2. Don't get tempted and eat next door at the new Disney hotel, the food was horrible there.
"Fantastic Resort A+++++++ " Read full review on TripAdvisor   4/27/2012 Vote      
3. The JW Marriott is out dated, has horrible service with staff that really don't care about your experience, has a miniature round pool, poor restaurants, no bar with evening music.
"Disappointed on Oahu " Read full review on TripAdvisor   2/21/2012 Vote      
4. Also, keep in mind that traffic to and from this hotel is horrible.
"They changed my mind " Read full review on TripAdvisor   8/5/2011 Vote      
5. Cons: the staff friendliness is sort of hit or miss-- no one was horrible, but when I called to confirm the reservation, the phone people were a bit abrupt.
"Very nice property, a bit far from other activities " Read full review on TripAdvisor   6/13/2011 Vote      
6. On the flip side, expected more from a JW Marriot - horrible thin cardboard toilet paper, no robes in rooms, service was only adequate.
"Very nice rooms and location, but not as good an experience as it could be. " Read full review on TripAdvisor   3/11/2011 Vote      
7. the unfortunate thing was we arrived a day after the horrible rains they had, for the first time ever the lagoons and beaches surrounding us were all closed due to contamination from the land fill run off.
"Great place but.... " Read full review on TripAdvisor   1/30/2011 Vote      
8. The $45 Sunday Brunch Buffet had horrible food and slow service, not to mention lots of flies.
"Relaxing time at the JW " Read full review on TripAdvisor   1/6/2011 Vote      
9. Overall, this hotel is horrible and is a terrible value.
"Don't Go to Hawaii to Stay Here " Read full review on TripAdvisor   7/7/2010 Vote      
10. However, the fish and other foods were always far from fresh, had horrible textures, and had clearly been frozen for quite sometime prior to being served.
"Don't Go to Hawaii to Stay Here " Read full review on TripAdvisor   7/7/2010 Vote      
   
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