JW Marriott Ihilani Resort and Spa at Ko Olina, Kapolei, Poor

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OpinionWell
Rank

2nd

Out of 7

JW Marriott Ihilani Resort and Spa at Ko Olina	Average Price: $357 Check Rates

Hotel Class:

92 1001 Olani Street

Kapolei, 96707 View map

4-Star Hotel Rank: 2 of 4
Average review rating: 4.29

OpinionWell Value Index: 9

Traveler reviews analyzed: Expedia (69) , MyTravelGuide (12) , TripAdvisor (740) , YahooTravel (41)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit pricey (9) annoy (11) avoid (12) awful (15) bad (61) chipped (7) complain (33) complaint (20) dated (13) difficult (12) dirty (24) disappoint (65) downside (16) expensive (101) filthy (7) hard (20) hardly (7) hectic (6) horrible (19) inconvenient (9) issue (47) lack (19) loud (28) mediocre (11) mildew (8) mold (10) negative (29) nightmare (6) noise (85) noisy (28) outdated (9) outrageous (8) overpriced (22) poor (26) pricey (49) problem (48) ridiculous (15) rock (27) rude (15) sad (10) slow (18) smell (20) stained (10) terrible (22) tiny (6) ugly (7) unfortunate (15) worn (11) worst (9) wrong (21)

Poor	Appears in 30 comments.

The following words were used in comments with Poor:
disappoint (2) exceptional (2) expense (2) experience (5) food (5) good (3) horrible (2) liked (3) nice (3) not (5) overpriced (3) park (2) quality (4) resort (3) room (2) service (9) staff (3)

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1. All the good things were offset by the high parking rate and poor service and quality of the food at the Naupuka Terrace resturant.

"Hotel is great - but offset byservice and quality of the buffet breakfast " Read full review on TripAdvisor 5/15/2012 Vote

2. poor poor poor service.

"Xmas stay at the Ihilani " Read full review on TripAdvisor 4/4/2012 Vote

3. I was disappointed in the upkeep, the lack of investment and the silly prices for such a poor quality experience.

"Awful - not worth the time, the money or disappointment From the JW brand " Read full review on TripAdvisor 4/1/2012 Vote

4. The brand is really compromised by the poor quality of this particular resort, the staff and the overall experience.

"Awful - not worth the time, the money or disappointment From the JW brand " Read full review on TripAdvisor 4/1/2012 Vote

5. First call to the front desk resulted only in a poor photocopy of the room service menu, with handwritten corrections.

"Substandard service spoiled an otherwise nice stay " Read full review on TripAdvisor 3/21/2012 Vote

6. The hotel restaurants are mediocre at best and the service in the evening is poor.

"Visitors Beware " Read full review on TripAdvisor 2/25/2012 Vote

7. The JW Marriott is out dated, has horrible service with staff that really don't care about your experience, has a miniature round pool, poor restaurants, no bar with evening music.

"Disappointed on Oahu " Read full review on TripAdvisor 2/21/2012 Vote

8. It is overpriced and delivers poor service.

"If you have high expectations for service, do not stay at this hotel. " Read full review on TripAdvisor 2/21/2012 Vote

9. Lagoon snorkling was very disappointing since water was not very warm and visibility was poor.

"This resort is expensive but the view from the top floor was magnificant " Read full review on TripAdvisor 1/30/2012 Vote

10. It was very poor in particular the bathrooms.

"A DUMP and a RIP OFF! " Read full review on TripAdvisor 8/4/2011 Vote