The Sagamore Hotel, Miami Beach, Complaint

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Rank

10th

Out of 56

The Sagamore Hotel	Average Daily Rate: NA Check Rates

Hotel Class:

1671 Collins Avenue

Miami Beach, 33139 View map

4-Star Hotel Rank: 10 of 34
Average review rating: 4.24

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (38) , MyTravelGuide (7) , Travelocity (4) , TripAdvisor (187)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 16 comments.

The following words were used in comments with Complaint:
beach (3) complaints (17) drink (2) guest (2) hotel (6) liked (2) management (2) night (3) not (3) park (2) pool (2) service (2) staff (2)

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1. Which leads me to the first complaint I have of the Sagamore - despite multiple calls to the hotel in preparation for our trip, including one in which we specifically asked about the pull-out sofa to accommodate our CHILDREN in the room - why didn't anyone tell us? I am not kidding, it was like staying in a hotel on bourbon street during mardis gras.

"Overpriced for underperforming hotel. " Read full review on TripAdvisor 5/31/2010 Vote

2. I can understand some of the complaints by other posters--with things like aging furniture, cleanliness, and limited poolside chairs.

"Good stay and met our needs, but there's room for improvement " Read full review on TripAdvisor 5/12/2010 Vote

3. Let me start by saying, the hotel staff was very sympathetic to our complaints.

"Glamour hotel wannabe " Read full review on TripAdvisor 4/6/2010 Vote

4. All in all it was a great stay and my only complaint was drink service at the beach took longer than expected in the afternoon but then again considering all the other positives we would definitely go back.

"Fantastic Service...Great Time...Can't wait to go back " Read full review on TripAdvisor 1/11/2010 Vote

5. My only small complaint was the miscommunication about the valet parking when we first arrived.

"Will stay here whenever we return to Miami " Read full review on Expedia 9/22/2009 Vote

6. Only complaint was couldn't get Mad Men on theircable service .

"Smooth and Comfortable made Perfect by Staff " Read full review on TripAdvisor 9/19/2009 Vote

7. No complaints about it.

"Great Hotel " Read full review on Expedia 9/9/2009 Vote

8. My only suggestions/minor complaints are as follows: the drinks by the pool are unreasonably expensive, even by South Beach standards, and the parking (at $35/night) is a bit much.

"Perfect Place for a Weekend of Fun " Read full review on TripAdvisor 9/4/2009 Vote

9. The Manager Martina never came to the front to address any customer complaints or issues, instead she just made the Representative take all the complaints.

"A 3 DRESSED UP LIKE A 10 " Read full review on TripAdvisor 5/26/2009 Vote

10. Check out was fine (by Nicole) - no real complaint there other than the addition of the resort fees which had to be taken off the bill (they were without drama).

"Second stay, but would not go back again " Read full review on TripAdvisor 12/30/2008 Vote